I have dozens of claims that Aetna has not handled properly, and every time I get someo...
GetHuman-sakowitz's customer service issue with Aetna from June 2018
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I have dozens of claims that Aetna has not handled properly, and every time I get someone on the phone I have to explain the details to them. Usually they tell me they have fixed it, and I have to call back in two weeks and start over again because nothing has been done. On one occasion I was told that because I did not accept Medicare Part B, Aetna was charging me for what Medicare Part B *would have paid*!!!! That's crazy. I would like to sit down, face to face, with someone that can straighten everything out. Someone I can call when it doesn't get fixed. Someone with authority and responsibility.
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