My brothers and I recently received checks regarding a policy our father had with your...

GetHuman748011's customer service issue with Aetna from June 2018

Help with my Aetna issue
The issue in GetHuman748011's own words
My brothers and I recently received checks regarding a policy our father had with your company. One, which was small, had been expected, as per a conversation our executor had with one of your representatives. The second check amount is significantly larger , and was unexpected. The smaller one came from a Retiree Trust*my brothers and I aren't sure where the other check comes from, and I want to resolve this before any of us use money we may not be entitled to.
GetHuman748011 did not yet indicate what Aetna should do to make this right.
I have an issue with Aetna too
How GetHuman748011 fixed the problem
My brother was able to reach the necessary party at your company and resolved it. He just stayed persistent on the phone.
Please help with my Aetna issue
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Aetna

Customer service issue
Reported by GetHuman748011
Jun 4th, 2018 - a yr ago
I have an issue with Aetna too
Fixed
GetHuman748011 shared how to fix
Seen by 6 customers so far
Similar issue to 378 others
0 customers following this
Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account
Timeline
GetHuman748011 started working on this issue
Jun 4th, 2018 3:10pm
GetHuman748011 confirmed the issue is fixed. Hooray!
Jun 4th, 2018 4:20pm
GetHuman748011 confirmed the issue is fixed. Hooray!
Jun 7th, 2018 6:14pm