My brothers and I recently received checks regarding a policy our father had with your...
GetHuman748011's customer service issue with Aetna from June 2018
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The issue in GetHuman748011's own words
My brothers and I recently received checks regarding a policy our father had with your company. One, which was small, had been expected, as per a conversation our executor had with one of your representatives. The second check amount is significantly larger , and was unexpected. The smaller one came from a Retiree Trust*my brothers and I aren't sure where the other check comes from, and I want to resolve this before any of us use money we may not be entitled to.
GetHuman748011 did not yet indicate what Aetna should do to make this right.
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How GetHuman748011 fixed the problem
My brother was able to reach the necessary party at your company and resolved it. He just stayed persistent on the phone.
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