I want to ask about my coverage

GetHuman627733's customer service issue with Aetna from April 2018

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The issue and preferred resolution, in GetHuman627733's own words:
The problem I ran into: I want to ask about my coverage
I trust that Aetna will make this right and come up with a resolution that is fair.
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Aetna

Customer service issue
Reported by GetHuman627733
Apr 25th, 2018 - 3 mons ago
I have an issue with Aetna too
Not resolved
Seen by 4 customers so far
Similar issue to 181 others
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Items needed
Account holder name
Policy number
Date of birth
Billing address
Email address on the account
Timeline
GetHuman627733 started working on this issue
Apr 25th 2:55pm