Other

for some reason I could not log in and tyhen the 'system' would not let chnage my password either by phone or by WWW -- the message was there was something wrong with the phone number or profile and I needed to go in and fix it but you have to be able to log in first -- so I couldn't. I was in India at the time and desperate to find out if my departure flights were intact etc. I tried getting a real person by phone -- the toll free number doesn't work on a mobile so i had to pay significant LD costs but never did get thru to anyone - aeroplan makes this very difficult. I was successful for * weeks later back in Canada. When I did get someone this week it still took and hour of fiddling to change my password --The aeoplan system is screwed up on password changes - my overall rating of aeroplan service is poor -- very poor -- they deserve no better.