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Help with my Aeroplan issue
The issue in GetHuman-wahlgerr's own words
I was trying to do something, and ran into a problem.

GetHuman-wahlgerr did not yet indicate what Aeroplan should do to make this right.

How GetHuman-wahlgerr fixed the problem
for some reason I could not log in and tyhen the 'system' would not let chnage my password either by phone or by WWW -- the message was there was something wrong with the phone number or profile and I needed to go in and fix it but you have to be able to log in first -- so I couldn't. I was in India at the time and desperate to find out if my departure flights were intact etc. I tried getting a real person by phone -- the toll free number doesn't work on a mobile so i had to pay significant LD costs but never did get thru to anyone - aeroplan makes this very difficult. I was successful for * weeks later back in Canada. When I did get someone this week it still took and hour of fiddling to change my password --The aeoplan system is screwed up on password changes - my overall rating of aeroplan service is poor -- very poor -- they deserve no better.
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Aeroplan

Customer service issue
Reported by GetHuman-wahlgerr
Mar 18th, 2020 - 7 months ago
Fixed
GetHuman-wahlgerr shared how to fix
Seen by 11 customers so far
Similar issue to 2558 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman-wahlgerr started working on this issue
Mar 18th 9:06pm
GetHuman-wahlgerr confirmed the issue is fixed. Hooray!
Mar 19th 9:09pm