Our flight on Transports Aeromar from clq to mex , * feb (today) was cancelled at...

GetHuman-micacchi's Change flight issue with Aeroplan from February 2020

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The issue in GetHuman-micacchi's own words
Our flight on Transports Aeromar from clq to mex , * feb (today) was cancelled at *:** this morning due to weather so we could not make our Air Canada *feb flight AC****. I tried to change the AC**** flight to aC**** on * feb on line but that said I had to call *********** to do that. I was on hold for over * hrs- I kept Getting a message that due to the cancellations from China’s travel ban the wait times were longer than. As a result I could not change or get a refund on the Aeroplan ticket on February * Before two hours before the flight *In desperation I booked new flights on AC **** on February * and had to pay $*** each Canadian. Can you refund the money we spent buying new tickets and use the aeroplan points from the February * tickets on the February * tickets?

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Change flight issue
Reported by GetHuman-micacchi
Feb 5th, 2020 - 3 years ago
Not resolved
Seen by 2 customers so far
Similar issue to 1976 others
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GetHuman-micacchi started working on this issue
Feb 5th, 2020 7:02pm