Hi Adidas team,**I have an issue that I need your help with, please.*I’m from Egypt, an...

GetHuman-rashawa's customer service issue with Adidas from February 2019

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The issue in GetHuman-rashawa's own words
Hi Adidas team,**I have an issue that I need your help with, please.*I’m from Egypt, and I was visiting Lebanon (Beirut) this weekend. During my visit I bought * pairs of shoes for my Kids and some other stuff. One of the Shoe pairs was supposed to be of Size “** ***” as per what was written on the Box. After I bought it and returned home (Cairo, Egypt), I just realized that the shoe is actually of size “** ***” which is not what I bought.**Now, what I need to do is to exchange the size at any of Adidas stores here in Cairo. I do have the receipt and the shoe that was bought Sunday Feb **th, **** (Still in the ** days grace period for exchange) but I don’t have the Shoe Box as I had to leave it at Beirut because of its size.*I’m attaching the receipt here for your reference with the item number highlighted in Red.**Please let me know the steps I need to take to do this exchange at Cairo, Egypt.**Awaiting your reply and help!

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Adidas

Customer service issue
Reported by GetHuman-rashawa
Feb 19th, 2019 - 3 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 3683 others
0 customers following this

Timeline

GetHuman-rashawa started working on this issue
Feb 19th, 2019 10:19am