Adidas Customer Service Issues

I ordered a pair of floral patterned Stan Smith shoes at a discounted price of $70 with a UNiDAYS promo code for an additional 15% off, bringing the total to $59.50. During checkout as a guest, the Cybersource session timed out, charging my credit card without completing the order or sending a confirmation email. To secure the shoes, I immediately placed a new order after registering with adidas using the same email. I now have two charges of $59.50 on my credit card, one valid and one erroneous. I am seeking a refund for the duplicate charge.

Hello, I bought two pairs of sneakers at 3:30PM on Thursday, September 27th. My order number is AD[redacted]12. During checkout, I used the code SEPT40 which should have given me a 40% discount, totaling $75. However, I was charged $[redacted] with no discount applied. I feel misled as the discount disappeared without notice. I am disappointed and would like the order cancelled or the discount honored. Thank you.

Order number AD[redacted]54: I recently received my order for the Yeezy Boost [redacted] Off-white, but I only received two pairs out of the three that I ordered. The FedEx delivery driver brought all the packages without a problem, but I suspect that he might have taken the missing pair. Although the tracking information shows that all items were delivered, specifically mentioning the missing pair, the behavior of the driver raises concerns. He mentioned dropping off everything at the door, contrary to when he interacted with my family. Strangely, from a total of six packages (three that my cousin ordered), only five were handed over, including two sneakers from a previous order. I informed him that the next delivery would also be Yeezy's, and he seemed to know about it. I'm requesting either a refund or a replacement for the undelivered pair. It would be reassuring if there is an investigation into the driver's actions. He mentioned conflicting details about the deliveries, and I believe further scrutiny might be necessary.

I have been a loyal customer to your brand for over 5 years, even transitioning from over 40 pairs of Nike Air Jordans to your products. However, I encountered frustrating issues today with release D97046, as I made it through the waiting room twice only to face problems adding the product to my cart and checking out. These difficulties are common due to bots quickly snagging up most of the stock during coveted releases. I suggest implementing strategies like providing early access to loyal customers or holding raffles for popular items before the official release, followed by a first-come-first-serve drop if there are any leftovers. It would be a relief to successfully purchase a pair after navigating the waiting room without any glitches.

I recently purchased a new pair of Adidas shoes on sale for $80 from a local retailer, marked down from $[redacted]. Unfortunately, after only 2 days of wearing them, the material ripped on the right big toe. As a loyal customer for the past 8 years, I've never had issues like this before. This situation is unacceptable, and it's not a reflection on the retailer's quality control. How could a $[redacted] shoe fail after just 2 days of casual wear and walking? I haven't used them for anything strenuous like running or sports. I'm disappointed and would appreciate a replacement pair. This is not a personal attack, but rather my frustration with the quick deterioration of an expensive product. Thank you for listening to my feedback.

My daughter, a college soccer player, has been loyal to Copa Mundial boots for 6 years, going through one pair annually. A spare pair I bought for her a year ago has disappointed as the leather started separating from the sole after only a short period of use this Spring. This marks the 7th pair purchased within 6 years. I am willing to share a picture to illustrate the issue if necessary. I trust Adidas to handle this matter fairly and appropriately. Thank you for your attention.

I placed an order for 2 women's clothing items yesterday evening: 1 Size M Designed to Move Pant for $17.00 and 1 Aidbreak Sweatshirt size M for $35.00. I used Apple Pay to make the payment, but my address and email were not updated. Since my old email is no longer in use, I cannot access it. Although I see the transaction on my bank statement, my information hasn't changed. I chatted with customer service this morning and provided my new email, [redacted], in hopes of receiving an order confirmation, but I haven't received it yet. They located my order under my name, Beth J. Fogel, but were unable to help me update the shipping address. As a loyal Adidas customer, I feel disappointed by the lack of support in this situation. My new address is [redacted] Cactus Ln, Unit 18, Washington, UT [redacted].

Hello, I am experiencing issues with an order I placed on Yeezysupply.com (#YZYTW689011). I have attempted to contact their customer service via email, but have not received a response in over a week. Due to the lack of communication, I am reaching out to seek assistance in resolving this matter. The problem I encountered is related to the incorrect invoicing of VATs and duties on my international order being delivered to Cyprus. While I had paid the necessary fees during the initial purchase, the package did not include the proper documentation, resulting in me having to pay the charges again to customs. Despite my efforts with UPS, they were unable to provide a resolution. I possess all relevant documentation supporting my initial payment and would be willing to share this information if needed. I am hopeful that we can rectify this situation promptly and am looking forward to your assistance. Thank you for your attention to this matter.

I recently took advantage of your sale and ordered a pair of men's size 10 shoes for $30. Shortly after, I received an email stating that children's shoes were being sent instead. I attempted to resolve this by calling customer service, but after a 15-minute wait, I was informed that orders couldn't be canceled or changed. This mix-up has left me with shoes I didn't order and don't need. I'm very disappointed with the customer service I received, and I feel like my concerns were not addressed properly. My intention was to purchase men's shoes, and now I've ended up with children's shoes. I am unsatisfied with this experience and will likely share negative feedback online. I hope this issue can be rectified promptly as I value continuing to do business with you for my family of 5.

I placed an order for a pair of Stan Smith shoes on October 22, [redacted], and I was notified that they would ship within 3-5 business days. However, it has been longer than that timeframe, and despite speaking with an Adidas representative who was not helpful, the shoes have yet to be shipped. They assured me the shoes would arrive within the next two weeks. I am upset as I needed them by November 3rd, and now I've been informed they won't make it in time. I find this situation frustrating since I placed the order well in advance of this deadline. A friend who ordered the same shoes received them within 4 days of their purchase.

I am disappointed in the new NHL jerseys, especially as a woman with limited options. The quality of the new women's fanatic NHL jerseys is subpar, primarily due to the screenprinted logos instead of sewn patches like before. The selection of women's premier jerseys has also decreased significantly. I am hesitant to buy the inferior quality, more expensive fanatic jersey. I hope for more variety in premier jerseys or the return of sewn patches. As a dedicated NHL fan, I cannot justify spending so much on a lower-quality jersey compared to my Reebok ones. Sincerely, A.

I recently placed an order for a pair of shoes and correctly confirmed all the information. I just realized that I mistakenly provided the wrong zip code. The correct shipping address should be [redacted] East 17th Street, Apt 2J, Brooklyn, NY, [redacted], instead of [redacted]. I've reached out to FedEx, who mentioned that the sender, likely Adidas, would need to update the address. Could you kindly adjust the zip code on my order? The order number is #AD[redacted]45, and my email is [redacted] The current delivery date is scheduled for Tuesday, November 6th. Thank you for your assistance.

I recently placed an order for a pair of shoes with the correct details. However, I realized that I mistakenly entered the wrong zip code in the shipping address. The correct zip code should be [redacted], not [redacted]. After reaching out to FedEx, they mentioned that the shipper, possibly Adidas, needs to make the address change. Could you kindly update the zip code to the correct one, [redacted], for my order which is #AD[redacted]45? The shipping address should be [redacted] East 17th Street, Apt 2J, Brooklyn, NY, [redacted]. My email is [redacted] The current delivery date scheduled is Tuesday, November 6th. Thank you for your assistance.

I am expressing my admiration for a discontinued adidas product that I would love to make a comeback. The track/wind pants made of nylon shell, elastic waist, elastic ankle cuffs, and lined with cotton or mesh were incredibly comfortable and lightweight. I have both types and appreciate that the mesh-lined pants are lighter for warmer weather while the cotton-lined ones are better for cooler days. I am curious why this line was discontinued as it was functional, comfortable, and fashionable. If I may suggest, offering these pants with elastic ankle cuffs with or without zippers would be great. I particularly liked the adidas 3 stripe styles like the team nylon pants with the stripes not passing through the waist and ankle bands, some having a different color side panel matching the primary color. I believe there is still a significant market for these iconic adidas pants and I hope they make a return to stores. I am one of many consumers eagerly awaiting their comeback.

I visited your Outlet store at Phoenix Premium Outlets in Arizona and found a great deal on sneakers. The price was marked $29.98 with an additional 30% off tag. I asked an employee before making my purchase, who confirmed all items were 30% off. At checkout, Celeste, a supervisor, told me closeout deals didn't qualify for extra savings. Marcus, the Manager, supported this. I expected the deal as advertised, but they insisted otherwise. I feel disappointed by the conflicting information and lack of customer service. The situation could have been handled better. I enjoy shopping at your Outlet and would appreciate a resolution. Thank you.

I've been a devoted Nike wearer for years until I decided to try out the highly praised ultraboost sneakers. Initially skeptical, I bought a pair last summer and was instantly impressed by the comfort. I soon ordered a pair for my wife and have since expanded my collection with more adidas gear, making a recent purchase over the weekend. Despite falling in love with my ultraboosts and making them my everyday go-to shoes, I was disappointed when they started falling apart prematurely. The quality and durability did not meet my expectations based on the price I paid. Best, Ernie

I have an issue with my order AD[redacted]92-1. My email used for payment was hacked and no longer exists. The delivery should have occurred before I moved out. I need the Yeezy Boost [redacted] V2 in size 11, zebra color with item ID CP9654_680, to be sent to my new address. Can you please reach out and ensure the product is delivered? Thank you.

To whom it may concern, I am a student at David Suzuki Secondary School, and I am currently completing an assignment related to business and technology. I have chosen Adidas Clothing as the product I believe could benefit from some improvements. Throughout the years, I have noticed the high quality of Adidas clothing, and as a brand that is widely recognized globally, I believe there is potential for further enhancements. In our class of 29 students, we are tasked with selecting two products for analysis and presentation, and I have chosen Adidas Clothing as my focus. With a strong emphasis on sports, Adidas appeals to many students in my class who are involved in athletic activities. I believe that increasing the variety of items in stores and ensuring more frequent restocking of shelves could further enhance the brand's appeal to customers. As part of our assignment, we are also exploring marketing strategies, and I believe that providing promotional items could be a beneficial opportunity for both my assignment and for promoting Adidas Clothing. I would greatly appreciate it if you could consider sending some promotional items to support my research. I look forward to your response and thank you for considering my suggestions for improving Adidas Clothing. Sincerely, Dev Shah

Hello, I am Mildred. I recently visited the Adidas store at Ellenton Premium Outlet in Ellenton, Florida, where I purchased approximately $[redacted] worth of clothing for Christmas gifts. Unfortunately, upon returning home, I discovered that a pair of socks was missing from my purchase. When I returned to the store on the same day to address the issue, I was met with unhelpful and dismissive behavior from a staff member named Peter. Despite suggesting they check the security cameras and my receipt for proof of purchase, Peter was uncooperative and implied I was being dishonest. He refused to assist further and claimed they were too busy to review the footage or provide a copy of my receipt. This experience left me extremely dissatisfied with their customer service. To resolve this matter, I would like the missing item shipped to my home, as returning to the store is inconvenient. Thank you. Receipt Information: Date: 11/23/18 Time: 8:10 Register: 4 Transaction: [redacted] / [redacted] Cashier: [redacted]4 Total Items: 13 Sales Total: $[redacted].78

Subject: Delayed Electronic Gift Card Issue I would like to address the matter regarding my returned NMD sneakers, which were reported as defective and sent back to your facility on August 28, [redacted]. It is now December 4, [redacted], and despite being assured by more than 10 customer service agents that I should have received my electronic gift card by now, I have not. Each time I contact a representative, a new timeframe is given, with no follow-through. I have not been given the chance to speak with a supervisor, being consistently asked to call back. The repeated long wait times and excuses from different agents have left me frustrated. This ongoing issue for over three months has soured my perception of your customer service, making it difficult for me to recommend or support your company following this ordeal.