I ordered shoes last Monday, and they came in today. On the website it told me to order...

GetHuman1220300's customer service issue with Adidas from September 2018

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The issue in GetHuman1220300's own words
I ordered shoes last Monday, and they came in today. On the website it told me to order my shoes a *** size smaller, so I did, but even ordering my shoes a *** size smaller, they were still WAY too big. I got them for a good deal, so I would still like to have the shoes but the ones I have don't fit, can I return the ones I have and get the same shoe just in a smaller size?
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Adidas

Customer service issue
Reported by GetHuman1220300
Sep 27th, 2018 - 19d ago
I have an issue with Adidas too
Not resolved
Seen by 2 customers so far
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Timeline
GetHuman1220300 started working on this issue
Sep 27th 11:05pm