Still haven't received my money

Hello hello my AccountNow was apparently reported stolen by someone however that was not me. Later they also said that my identity has been stolen again this is not true. I have never reported that my card was stolen nor have I had identity. I just been the case I would have received a new card and then alerted that my identity was. I just been the case I would have received a new card and then alerted that my identity was compromised. There's a direct deposit of $*,***.** on my account now card from Social Security. I have a card that was also issued that could be transferred to however they're not allowing me to do this for some reason. I have called and called and called and called and can get no help. Please transfer the funds to the active account and I can set the direct deposit up on that account. Dad said that that's what they were going to do the last time we spoke however the money has still not been transferred over there and that was over ** hours ago. M