Why do they ask for a complete SSN when changing from a Uverse line back to a POTS (Pla...

GetHuman-sarowlan's customer service issue with AT&T from November 2021

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The issue in GetHuman-sarowlan's own words
Why do they ask for a complete SSN when changing from a Uverse line back to a POTS (Plain Old Telephone Service) line? They have my last * digits and I have had service with them since ****. Anyone else experienced this? I am very reluctant to provide this information to an off-shore operation, especially when told my call was being recorded.

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AT&T

Customer service issue
Reported by GetHuman-sarowlan
Nov 17th, 2021 - 6 months ago
Not resolved
Seen by 2 customers so far
Similar issue to 7 others
0 customers following this

Timeline

GetHuman-sarowlan started working on this issue
Nov 17th, 2021 3:15am

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