Hi,*I bought last July **** a refurbished Sonim XP* device (mobile cell phone) from an...

GetHuman5626083's customer service issue with AT&T from January 2021

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The issue in GetHuman5626083's own words
update the AT&T software that helps to put the device @ the latest Android version ... Hi,*I bought last July **** a refurbished Sonim XP* device (mobile cell phone) from an ebay seller* very happy with that device but i have an issue only AT&T can resolve* that device was previously used on AT&T network by a fireman in Philadelphia area. Seems like the device was acquired in ***** i am using it on a canadian networks Rogers and it is my professional mobile. I cannot upgrade the Android version to the latest realease.*Here are the informations you might need to troubleshoot :*IMEI ****************serial * *aa*ac***build * *A.*.*-**-*.*.*-**.**.***android version *.*.**cell phone * (Rogers) - * *** *** ******i need AT&T to send me the upgrade and*or to provide the download to reach the up to date version of Android*

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AT&T

SONIM XP ****
Customer service issue
Reported by GetHuman5626083
Jan 6th, 2021 - 3 months ago
Not resolved
Seen by 8 customers so far
Similar issue to 4303 others
0 customers following this

Timeline

GetHuman5626083 started working on this issue
Jan 6th 5:48pm
GetHuman5626083 indicated the issue is not fixed yet.
Jan 6th 9:57pm

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