me and daughter stayed in Bangkok for * months this summer. We bought an AT&T passport...

GetHuman3833489's Dispute a Charge issue with AT&T from October 2019

Help with my AT&T issue
First: share to improve GetHuman3833489's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman3833489 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman3833489's own words
me and daughter stayed in Bangkok for * months this summer. We bought an AT&T passport plan ($***month*phone) for international calls. The ATT agent said the plan automatically renewed at the end each month but this was false. A week into the second month I got a message from ATT about excessive roaming charges and discovered the passport did not automatically renew. An ATT representative added the passport for the second month to retroactively cover the week of excessive roaming charges and sent a text confirming this. However we never saw any adjustment on subsequent bills. I have spent hours on the phone with offshore ATT agents, mostly unitelligible, who clearly don't understand the rate codes and refer me to other departments with more confused agents, always having to again explain the problem from scratch. Our bill clearly shows a week of calls and data that don't have the passport rate codes. ATT needs to apply the passport rate codes to that week of calls and texts, but they make up some lame excuse like we must have been calling from an airplane during the whole week!

GetHuman3833489 did not yet indicate what AT&T should do to make this right.

How GetHuman3833489 fixed the problem

We are waiting for GetHuman3833489 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.
How Do I Recover My At&t Password?How Do I Merge Multiple Accounts at At&t?How Do I Remove a Line from My At&t Account?How Do I Access My At&t Account?How Do I Get Device Support from At&t?
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AT&T

Dispute a Charge issue
Reported by GetHuman3833489
Oct 26th, 2019 - 2 years ago
Not resolved
Seen by 3 customers so far
Similar issue to 13392 others
0 customers following this

Timeline

GetHuman3833489 started working on this issue
Oct 26th, 2019 4:19pm