I cancelled my land line on ******** however, AT&T is still billing me for "internet se...

GetHuman-joellyn's Dispute a Charge issue with AT&T from October 2019

Help with my AT&T issue
Top Tip from another customer
You can also dispute a charge through the app. Once logged in, look up your ride under Your Trips, select the ride that you wish to dispute, then click "I would like a refund" and then select the reason for the refund request.
The issue in GetHuman-joellyn's own words
I cancelled my land line on ******** however, AT&T is still billing me for "internet services" for $**.** over * months later because my cancellation was not handled correctly by AT&T. I spoke with Sharon in Customer Service on **** who said account would have a credit balance and I would receive a gift card in *-* billing cycles. I am STILL getting a bill for $**.** even after I was assured by * employees that it would be zeroed out! Tired of calling you. Get this account fixed! ***-***-**** *** is the account

GetHuman-joellyn did not yet indicate what AT&T should do to make this right.

How GetHuman-joellyn fixed the problem
I called AT&T at ***-***-**** after MONTHS of waiting for them to credit an erroneous bill for internet service! At least * phone calls and hours of my time finally corrected the bill. I was threatened with collections on a $**.** charge I did not owe. After my last conversation, my bill has a CREDIT of $**.**! AT&T has HORRIBLE customer service! I would NEVER use them and plan to switch our cell provider to someone else after this experience.
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Dispute a Charge issue
Reported by GetHuman-joellyn
Oct 20th, 2019 - 3 years ago
GetHuman-joellyn shared how to fix
Seen by 12 customers so far
Similar issue to 13309 others
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GetHuman-joellyn started working on this issue
Oct 20th, 2019 9:41pm
GetHuman-joellyn confirmed the issue is fixed. Hooray!
Oct 23rd, 2019 11:51am