I’ve had internet issues for a few days. Now a tech cannot come out for * days. I work...

GetHuman-rtray's Complaint issue with AT&T from April 2019

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The issue in GetHuman-rtray's own words
Watch tv ... I’ve had internet issues for a few days. Now a tech cannot come out for * days. I work from home so this is unacceptable. Also, I recently had vocal cord surgery and am unable to talk. The live chat told me to call. I cannot call. It’s unacceptable to not have a way to chat with someone or email someone. If this is the standard service, I will switch to cable and be done with your service.
Waiting * days for internet and not being able to have a means of communication without speaking (which I am unable to do at the moment) is unacceptable.
Sending a tech to my house tomorrow.
I’ve been a customer for many years...I even worked for bellsouth until ATT purchased the company.
Unplugged and restarted the gateway...sometimes it works, other times it does not. Have traced all cables and no issue.
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AT&T

Internet
Complaint issue
Reported by GetHuman-rtray
Apr 7th, 2019 - 4 years ago
Fixed
Seen by 25 customers so far
Similar issue to 7418 others
0 customers following this
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Timeline

GetHuman-rtray started working on this issue
Apr 7th, 2019 4:06pm
GetHuman-rtray indicated the issue is not fixed yet.
Apr 7th, 2019 8:39pm
GetHuman-rtray indicated the issue is not fixed yet.
Apr 7th, 2019 8:44pm

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