I’ve had internet issues for a few days. Now a tech cannot come out for * days. I work...

GetHuman-rtray's Complaint issue with AT&T from April 2019

7 views | 7418 similar | 0 following
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman-rtray to get a AT&T rep on the line!
Always use the GetHuman Phone to call AT&T. We wait on hold and get a rep on the line for you faster and for free!
Top Tip from another customer
There are many ways to submit a complaint to DirectTV but the best option is to call in. If you call into DirectTV you are more likely to get a strong resolution than using http://www.directv.com/DTVAPP/global/contentPageNR.jsp?assetId=P1700006.
The issue in GetHuman-rtray's own words
Watch tv ... I’ve had internet issues for a few days. Now a tech cannot come out for * days. I work from home so this is unacceptable. Also, I recently had vocal cord surgery and am unable to talk. The live chat told me to call. I cannot call. It’s unacceptable to not have a way to chat with someone or email someone. If this is the standard service, I will switch to cable and be done with your service.
Waiting * days for internet and not being able to have a means of communication without speaking (which I am unable to do at the moment) is unacceptable.
Sending a tech to my house tomorrow.
I’ve been a customer for many years...I even worked for bellsouth until ATT purchased the company.
Unplugged and restarted the gateway...sometimes it works, other times it does not. Have traced all cables and no issue.
How GetHuman-rtray fixed the problem

We are waiting for GetHuman-rtray to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.
How Do I Remove a Line from My At&t Account?How Do I Access My At&t Account?How Do I Get Device Support from At&t?How Do I Move or Change My Existing At&t Service?How Do I Cancel My Service with At&t?
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman-rtray fixes it.
This email address isn't valid


Complaint issue
Reported by GetHuman-rtray
Apr 7th, 2019 - 2 years ago
Seen by 7 customers so far
Similar issue to 7418 others
0 customers following this
Items needed
Phone number
Account number
Account PIN
Account email
Service address
IMEI number


GetHuman-rtray started working on this issue
Apr 7th, 2019 4:06pm
GetHuman-rtray indicated the issue is not fixed yet.
Apr 7th, 2019 8:39pm
GetHuman-rtray indicated the issue is not fixed yet.
Apr 7th, 2019 8:44pm

Paying Too Much for Internet?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers