Regretful Phone Upgrade

GetHuman-alphakyu's customer service issue with AT&T from March 2019

Help with my AT&T issue
The issue in GetHuman-alphakyu's own words
Upgrade to a Galaxy phone but was left with an IPhone ... This is an oddly specific question but around a month ago I had my Samsung Galaxy Note * upgraded to a IPhone XS Max. I haven’t been happy with the phone and I didn’t get a choice on the upgrade because my mom uses my money before I had a chance to say no, a week later the Galaxy S** was revealed and I was left unable to get it and having a phone I didn’t want in my hands, and that’s why I’m wondering if it would be possible to change these phones without a fee, or a fee that isn’t the *** dollars I would have to pay now, thank you for reading this and I hope to hear your response.
I didn’t get a choice and I don’t want to spend *** dollars over it
Allowing me to swap my current phone for a S** at a reduced price or even no fee if possible.
Over ** years so I would love for some help
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AT&T

Upgrades
Customer service issue
Reported by GetHuman-alphakyu
Mar 28th, 2019 - a mon ago
I have an issue with AT&T too
Fixed
Seen by 9 customers so far
Similar issue to 394 others
0 customers following this
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Timeline
GetHuman-alphakyu started working on this issue
Mar 28th 3:21am
GetHuman-alphakyu indicated the issue is not fixed yet.
Mar 31st 3:27am
GetHuman-alphakyu indicated the issue is not fixed yet.
Mar 31st 3:28am