As I sit here and realize I’ve lost count of how many times I have been thoroughly let...

GetHuman2461984's customer service issue with AT&T from March 2019

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The issue in GetHuman2461984's own words
As I sit here and realize I’ve lost count of how many times I have been thoroughly let down and disappointed by AT&T, I can honestly ponder and not come up with a single excuse as to why I go through the ill-mannered, inconvenient, and downright terrible things I go through with this company. I have been an AT&T customer when it was Cingular. I was just a kid then, but perhaps in ****-****, they should have just minded their own business instead of ruining someone else’s.****Your prices are too high and go up without proper notice. *o*In July ****, while I was pregnant and on bed rest, my data went from *gb to **gb without my notice or consent, raising my bill from $*** to $***… which was the icing on the *-month long cake of chaos I was put through last year.****Your customer service is inconsistent, inexperienced, and frankly useless.*o*In May ****, while I was pregnant and on bed rest, my auto pay was drafted from my account when I was promised it wouldn’t. *o*In June ****, while I was pregnant and on bed rest, my auto pay date was changed from the **th of every month to the **st of every month without my consent or notice. This was never resolved as promised.*o*From May-August ****, while I was pregnant and on bed rest, I was charged for the data increase AND for the pay date change, which I was promised I wouldn’t be charged for in the first place.*o*I was transferred to and talked to * different people on ******** to make one order that was never really fulfilled as promised by THEM ALL.*o*One of the representatives from ******** was a man named Vitthal, of whom I could not understand a word from. He tried to provide me with verification code which was supposed to prove the order had been made, I suppose. I will never know if he was saying ‘“P” for pail, “T” for tail, or “B” for bail ‘. either way, it was a lie wasn’t it?*o*Any time I chat with someone online, I am told something opposite and completely different than the last. While trying to inquire about adding a line to my service in **** (imagine that, I keep trying to provide you with business even after you all ***** me over) I was given at least * different prices, and none of which were correct. ******Your technicians never come when promised.*o*The first time I ordered internet, I was promised the technician would be at my house in a specific time frame, so I took off work to meet him there. Come to find out, the technician arrived an hour and a half AFTER the promised time frame, and I had to risk MY job and take off the rest of the day because of it. *o*While assuming my order was completed when I was told several times by several people in March of **** over a span of * days, I TOOK OFF WORK yet again as I was expecting my new modem to come to my home via UPS by *:** pm. Only to get on the phone with AT&T and be told they won’t be coming until the next day due to being lied to about the order in the first place. ***How do you expect me to keep paying your outrageous bill that I didn’t ask for if I can’t keep my job because I end up taking off work for nothing???**Literally and undoubtedly every time I need to deal with my wireless or internet, order something for my wireless or internet, talk to someone with questions about my wireless or internet, or even when I’m minding my own business, I am met with lies and inexperience from AT&T. Sure, your reps are very nice and well mannered, but so is my * month old son, and even he can get things right the first time. I have always worked in customer service, so it’s not like I don’t know what I’m talking about. I would hang my head in shame, shut down my business and tie a noose around my neck before I ever instruct my employees to misinform, mislead, or flat out NOT assist my loyal patrons. I pay your expensive bill on time every month and have for several years. I have recommended AT&T on several occasions unconditionally. I have defended your horrific customer service when they lied to me the first * times from May ****- August ****, and I had to defend them today to my outraged husband, when I had to tell him AT&T did not do as promised yet again. It’s sad when someone EXPECTS horrible service, don’t you think so? I mean, have you seen your customer service reviews? Please address these issues and change your ways. **Get better training. Provide more incentive for the millions of people who go through this. Treat your people better. Permanently reduce my bill and stop making errors.*-*Lauren D. Bell**This letter is a copy, and has been sent to other areas of correspondence, including and not limited to AT&T Headquarters, AT&T Mobility, the Better Business Bureau, and the Federal Communication Commission, Consumer & Governmental Affairs Bureau.
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Customer service issue
Reported by GetHuman2461984
Mar 12th, 2019 - 5 mons ago
I have an issue with AT&T too
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GetHuman2461984 started working on this issue
Mar 12th 4:09pm