I had talked to someone in January about my bill and that it had gone up because my dis...

GetHuman2323406's customer service issue with AT&T from February 2019

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The issue in GetHuman2323406's own words
I had talked to someone in January about my bill and that it had gone up because my discounts expired. I was told that if I renewed and made a payment arrangement to pay $*** I would receive a credit on my next months bill that would cover the remaining balance which was **.**. I got my new bill and now I have a past due balance for this amount which is a contradiction to what I was told. Now what is infurating more than anything is I definitely would not have agreed to renew the service if I was going to have to pay $*** dollars anyway whether it was split up or not . I would have just done what I was initially going to do and just have let the contract end and would have just used my streaming services that my husband and I pay for
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Customer service issue
Reported by GetHuman2323406
Feb 28th, 2019 - 3 mons ago
I have an issue with AT&T too
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Seen by 2 customers so far
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GetHuman2323406 started working on this issue
Feb 28th 4:04am