I had talked to someone in January about my bill and that it had gone up because my dis...

GetHuman2323406's customer service issue with AT&T from February 2019

2 views
 | 
6274 similar
 | 
0 following
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman2323406 to get a AT&T rep on the line!
Always use the GetHuman Phone tocall AT&T. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2323406's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2323406 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
The issue in GetHuman2323406's own words
I had talked to someone in January about my bill and that it had gone up because my discounts expired. I was told that if I renewed and made a payment arrangement to pay $*** I would receive a credit on my next months bill that would cover the remaining balance which was **.**. I got my new bill and now I have a past due balance for this amount which is a contradiction to what I was told. Now what is infurating more than anything is I definitely would not have agreed to renew the service if I was going to have to pay $*** dollars anyway whether it was split up or not . I would have just done what I was initially going to do and just have let the contract end and would have just used my streaming services that my husband and I pay for
GetHuman2323406 did not yet indicate what AT&T should do to make this right.
I have an issue with AT&T too
How GetHuman2323406 fixed the problem
We are waiting for GetHuman2323406 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2323406 fixes it.
This email address isn't valid

AT&T

Customer service issue
Reported by GetHuman2323406
Feb 28th, 2019 - 3 mons ago
I have an issue with AT&T too
Not resolved
Seen by 2 customers so far
Similar issue to 6274 others
0 customers following this
Follow this issue to see how it gets fixed
Timeline
GetHuman2323406 started working on this issue
Feb 28th 4:04am