I went to asurion website to make a claim on my cracked screen on my wireless device. I...

GetHuman2092139's customer service issue with AT&T from February 2019

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The issue in GetHuman2092139's own words
I went to asurion website to make a claim on my cracked screen on my wireless device. I made the claim on January **st. This is my second claim. The website gave me the choice between IMEI numbers one ending in my previous device one ending in my current device. I know for a fact I clicked my current device number. When do results came in for repair of my device it was going to be $** and they were going to come to my house and repair my phone but it was the wrong IMEI number. I tried to go back to the site and change the IMEI number because on you that would be a false claim and so I called asurion to change the IMEI number and they are called me in the middle of my phone conversation with the technician I was speaking to and told me that my appointment has been cancelled. I did not cancel my appointment all I wanted to do was change the IMEI number I went back to ensure you website now they're telling me they can't fix my phone that is going to cost me $*** for a replacement phone.show the website of a sure you're you're the one that made the mistake and I'm having to pay for the mistake that the website made it's a big difference between $** and $***. And they can no longer come out and repair my phone they're going to replace my phone. Why was I mislead buy asurion?

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AT&T

Customer service issue
Reported by GetHuman2092139
Feb 1st, 2019 - 4 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 5666 others
0 customers following this

Timeline

GetHuman2092139 started working on this issue
Feb 1st, 2019 5:14pm

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