I went to asurion website to make a claim on my cracked screen on my wireless device. I...

GetHuman2092139's customer service issue with AT&T from February 2019

11 views | 5666 similar | 0 following
Help with my AT&T issue
Next: our robot will wait on hold for GetHuman2092139 to get a AT&T rep on the line!
Always use the GetHuman Phone to call AT&T. We wait on hold and get a rep on the line for you faster and for free!
First: share to improve GetHuman2092139's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2092139 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
The issue in GetHuman2092139's own words
I went to asurion website to make a claim on my cracked screen on my wireless device. I made the claim on January **st. This is my second claim. The website gave me the choice between IMEI numbers one ending in my previous device one ending in my current device. I know for a fact I clicked my current device number. When do results came in for repair of my device it was going to be $** and they were going to come to my house and repair my phone but it was the wrong IMEI number. I tried to go back to the site and change the IMEI number because on you that would be a false claim and so I called asurion to change the IMEI number and they are called me in the middle of my phone conversation with the technician I was speaking to and told me that my appointment has been cancelled. I did not cancel my appointment all I wanted to do was change the IMEI number I went back to ensure you website now they're telling me they can't fix my phone that is going to cost me $*** for a replacement phone.show the website of a sure you're you're the one that made the mistake and I'm having to pay for the mistake that the website made it's a big difference between $** and $***. And they can no longer come out and repair my phone they're going to replace my phone. Why was I mislead buy asurion?

GetHuman2092139 did not yet indicate what AT&T should do to make this right.

How GetHuman2092139 fixed the problem

We are waiting for GetHuman2092139 to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T customer problems.
How Do I Recover My At&t Password?How Do I Merge Multiple Accounts at At&t?How Do I Remove a Line from My At&t Account?How Do I Access My At&t Account?How Do I Get Device Support from At&t?
Do you have a customer issue as well?
We can help you get AT&T's attention and get better help faster. Tap below to get started.
Having AT&T issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid
Follow this issue
See how GetHuman2092139 fixes it.
This email address isn't valid

AT&T

Customer service issue
Reported by GetHuman2092139
Feb 1st, 2019 - 2 years ago
Not resolved
Seen by 11 customers so far
Similar issue to 5666 others
0 customers following this

Timeline

GetHuman2092139 started working on this issue
Feb 1st, 2019 5:14pm

Paying Your Telecom Too Much?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Free: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers