AT&T Customer Service Issues

I've been experiencing issues with my AT&T cell phone for the last few years and suspect there might be someone else accessing it without my consent. Lately, my texts have not been reaching my contacts, which is concerning. I believe my phone might be hacked, and I have never authorized this. I want AT&T to investigate this situation and confirm if there is indeed unauthorized access. If my suspicions are true, I am prepared to take legal action against those involved. My name is Melinda Skelton, and the phone number in question is [redacted]. I am under my parents' account, Weldon and Peggie Williams, and their number is [redacted]. I can provide a secret code for further verification.

I had to modify my programming today (12/22/18) because DIRECTV turned off my local channels. Account #: [redacted] The price I was given to switch to the EXTRA package due to the sudden unavailability of our local channels was $[redacted].47 per month, with no penalty to change the package after reviewing the email sent by ATT. I was not aware of, nor did I agree to, a 24-month commitment. I want to clarify that I do not wish to commit to a 24-month contract. I am disappointed that I had to change packages after being a loyal DIRECTV customer for about 25 years, all because our local channels were disconnected without warning. Please contact me to confirm the receipt of this email. Thank you. Dan M. [redacted]

We recently relocated to a residence merely 7 minutes from the interstate and town, only to find out that A&T did not offer optic fiber or DSL in our area and we were forced to terminate our longstanding internet and cell services with them. Subsequently, we met our neighbors at [redacted] Taylors Fork Rd., Richmond, KY [redacted], and learned that optic fiber was available to them and others nearby at [redacted], [redacted], and [redacted] Taylors Fork Rd. It appears that the previous owners had canceled the service during the period when our home was for sale and we missed the chance to update it. This lack of internet service is negatively impacting the value of our property. How can we address this situation promptly considering the close proximity of the lines? We need guidance on the steps to take, the associated costs, and the relevant contact information since reaching out to customer service has been unproductive.

I received an email offer from AT&T to pay $[redacted].20 of my past due balance of $[redacted].47, with the remaining $[redacted].27 being credited, reactivation fees waived, and services restored by Dec 17th. Despite making the payment, my past due balance wasn't credited. After numerous frustrating phone calls with AT&T, the issue remains unresolved. The representatives gave conflicting information and failed to honor the initial offer. I am prepared to pursue legal action if a resolution is not promptly provided. Formal complaints have been lodged with the BBB, FTC, and FCC, accompanied by supporting documentation. I will continue to seek a fair resolution through all available means, potentially involving legal action to address the ongoing issues with AT&T's services.

Four years ago, I signed up for a service. I had to cancel due to moving to an area without cell service. AT&T confirmed my information was correct, assured me no early termination fee, and I would have a zero balance if I returned the phones. I received the boxes, returned the phones, and now, four years later, I find myself in collections with AT&T, despite disputing it. I was promised this wouldn't happen as it was out of my and AT&T's control due to the lack of service in my area. This persistent issue has led me to consider seeking legal advice. Thank you. - Jamie M.

To Whom It May Concern, I called [redacted] on Monday, December 24, [redacted], from my AT&T cell phone to set up "auto pay" for my bill with three lines totaling $[redacted].32. The payment using the card on file was declined by AT&T. Even though my card had enough balance and no limits imposed, I tried on two more cards with the same outcome. All three cards confirmed receiving a payment request pending AT&T's response. Despite Capital One BuyPower Card's attempt to confirm the payment availability, AT&T declined and the representative abruptly ended the call. My concern is why AT&T placed pending charges on my cards, declined the payment, and failed to provide proper explanations. I have been an account holder since [redacted] without prior credit issues. Kindly address this matter promptly. Valerie Timmons

I have been in contact with AT&T customer service since October 22nd regarding the canceled Order No. 22-[redacted][redacted]. Throughout these interactions, the representatives have failed to provide a solution and instead have either transferred me repeatedly, abruptly ended the call, or pretended not to hear me and hung up. I have kept several chat emails as evidence of the poor customer service I have experienced. The company needs to address these issues with their customer service system, as it is unsatisfactory. As a customer of over 10 years, I am greatly disappointed and will be canceling my service today to switch to a competitor. AT&T should consider a significant overhaul of their customer service practices to retain loyal customers like myself. I can be reached at [redacted]. Regards, Fawn Leal.

When my family signed up for AT&T wireless service, we were excited about taking advantage of the Buy One Get One (BOGO) deal for free phones with our DIRECTV service. Despite following all the requirements, such as signing up for DIRECTV and getting four phones, including two free ones, we have yet to receive the promised credits on our bill after 2-3 billing cycles. We were initially informed that our monthly charges would range from $[redacted]-$[redacted] but are currently being billed $[redacted]-$[redacted], which is concerning. Despite numerous attempts to address this issue with representatives over the phone, no resolution has been reached. Additionally, as Bank of America employees, we should be receiving a corporate discount, but it seems like we are being charged the full price for everything. We are considering staying with Verizon due to their superior customer service. We are eager to speak with a Customer Service Manager to understand the situation better and can be reached at [redacted].

I canceled my mobile hotspot service in October and returned the router, but I am being billed $[redacted] for it. Despite speaking with four representatives, no one has been able to resolve this issue. I have an email from AT&T confirming the router's return. Upon canceling, I was charged for a full month's service and encountered an unclear "Group 1" charge. AT&T sent me a mobile hotspot instead of the home internet service I requested, prompting my return of the device post-cancellation. I am now seeking a refund for the router, a reduction in fees, and resolution by a competent manager. Here is my account information: [redacted] Mobile router number: [redacted] Account phone number: [redacted]

On December 20, [redacted], I returned home to find my cable service not working. After seeking technical help over the phone unsuccessfully, I scheduled an appointment for a technician to visit my home due to an error code [redacted] and a green light outage on the box. Despite numerous calls, the technician has not shown up for seven days. The latest update states they cannot come until Saturday, leaving me disappointed with ATT's service. As a loyal customer, I usually praise their service, but this experience has been frustrating. I hope to have a technician visit tomorrow between 8am-11am to resolve the issue before a family funeral.

I have been a customer of Directv Now since March [redacted]. I faced various challenges with their service, and in December, I was directed to an AT&T store to update my payment details. Even after doing so on December 2nd, my TV service was interrupted. Despite attempts by a chat technician to refresh my signal, I never regained service. I discovered unauthorized charges of $40.00 on December 2nd and $55.00 on December 16th, while the standard monthly fee is $40.00. I am seeking assistance in contacting AT&T Corporate to formally address these issues. Please provide the email address for AT&T Corporate to [redacted] Thank you.

A friend generously tried to pay my $[redacted] bill to AT&T as a surprise, but mistakenly credited $1,[redacted].62 to the wrong account. Despite my efforts to clarify the error through my brother Craig and a supervisor, the payment remained on his account instead of mine. I have been left with a $[redacted] balance and no phone service despite urgently needing it due to health reasons. The supervisor initially promised to transfer the excess payment to my account, but ultimately allowed it to stay on Craig's account for AT&T's benefit. This mishandling of the situation has left me out of pocket and without the essential phone service I require. It is a frustrating situation where AT&T seems to prioritize profit over correcting their mistake. I feel let down and taken advantage of in this process. I believe the authorities need to be made aware of my experience with AT&T's handling of this situation.

I recently relocated to a new residence. We attempted to transfer our AT&T service to the new address without success. Consequently, on December 24th, we decided to cancel our existing service and set up a new one at the new location. This involved obtaining a new account number and internet equipment. Today, the 29th, our new service is scheduled to be activated, with the equipment expected to have been delivered yesterday per UPS. However, after tracking the package, I discovered that the AT&T agent who placed the order made an error by providing UPS with an incomplete address. The package was only addressed to West Sacramento, CA, US, omitting our specific street address. As a result, I am unable to amend the delivery details without an Info Notice number provided by UPS after an attempted delivery. Since there is no address on the package, I cannot proceed with any changes from my end. To rectify this situation, I require AT&T to liaise with UPS to ensure the correct address is provided, which I have already supplied to them.

I placed an upgrade order on Christmas. FedEx and AT&T emailed me, claiming the package was delivered on Dec 27th at 11:38 am. However, I have not received anything. Despite speaking with several AT&T representatives, I have been given conflicting information. Some reps mention the phone being blacklisted, but this detail is not reflected in the notes. I am frustrated with the runaround and just want to escalate the issue, report the phone as missing or stolen, conduct an investigation, and have a new phone shipped. I am requesting either a required signature upon delivery or the option to pick up the phone at an AT&T store.

Hello, I am Jimmy Womack. My account number is [redacted], and my address is [redacted] Pine Hill Road, Hot Springs, Arkansas, [redacted]. My email is [redacted] I need assistance with a credit that I was supposed to receive on my bill. I was rescheduled or skipped over twice for my initial installation appointment. I called both days and was continuously told they were on their way, but no one showed up. When I contacted the representative, they assured me of a credit, but I have not seen it reflected in my bill. I have a chat transcript where the representative mentioned the credit would be applied, but it hasn't happened. I would appreciate it if you could resolve this matter promptly. Thank you for your help.

My account number is [redacted] and our address is [redacted] Holly Drive, Lodi, CA, [redacted]. I have been consistently overcharged every month throughout [redacted]. Despite numerous attempts to resolve this issue over the phone and in person at the local AT&T store, the problem persists. I have all my bank statements highlighting the payments made, which were not credited to my account. Additionally, we have incurred late charges and penalties due to the uncredited payments. Mr. Wagner has discontinued the service and refuses to make further payments until this matter is rectified. AT&T representatives have advised me to contact supervisors, but it's challenging to demonstrate the discrepancies over the phone. The situation remains unresolved as no AT&T employee seems able to assist. The total overcharge amounts to over $[redacted], which can be easily proven with my bank statements. However, no one has the authorization to credit the account. Do I need to seek legal assistance or is there an administrative office where I can present my case in person?

At the end of November, I ordered 2 WiFi extenders. Despite receiving emails from AT&T and FedEx stating they were delivered on December 1, we never received them. After multiple calls to AT&T and FedEx, promises were made to ship the extenders, but they never arrived. Each representative provided reassurances, but the extenders have not been received to date. On January 3, I am still without the extenders and have not heard from AT&T regarding the issue. I simply want the extenders I ordered or for the charges to be removed from my bill if they cannot fulfill the shipment.

In December, I purchased new phones at Sam's Club and paid off the remaining balance on my phone plan along with the upgrade fees. Later, I received an email from AT&T about additional upgrade fees per line. After speaking with a representative who assured me those charges wouldn't apply, I confirmed that I didn't want a monthly payment plan for the phones as Sam's Club had informed me. The representative agreed to make the necessary changes. However, upon checking my recent bill online, I noticed the fees were still there. When I called AT&T, I was told the fees were unpaid and that I owe them $60. I expressed my frustration since I was previously assured these fees were taken care of. It's disappointing to be charged twice for something I believed was settled. Considering other companies have offered better deals, I am now considering switching from AT&T due to this unsatisfactory experience with their customer service. Thank you for your attention to this matter. - A. M.

I have been an AT&T customer for 8 years for internet and over 50 years for phone service. Despite occasional internet glitches in the past, I have managed. On December 17, [redacted], I noticed my internet was barely functional, and after contacting AT&T, they sent out a technician who claimed to fix the issue, though it only lasted 15 minutes before slowing down again. This cycle continued after subsequent visits from different technicians. The last technician mentioned something was wrong with the line but couldn't resolve it as he wasn't authorized to work on it. Another technician adjusted the wires at the pole, which briefly improved the connection. The ongoing problem, worsened by January 5, [redacted], affects my grandson's schoolwork dependency on the internet. I hope to have this persisting issue resolved soon.

I had a frustrating experience at AT&T on [redacted] Shelbyville Road in Louisville, KY [redacted]. Despite my soft-spoken nature, the lack of customer service was appalling. The store manager showed no interest in assisting me, and the initial employee I encountered was extremely rude. I encountered further disrespect due to not having a federal ID on me, even though I had other forms of identification available. The whole interaction was unnecessarily prolonged and stressful. The lack of compassion and competence was disheartening. Even the one employee who tried to help me ended up joining in on the laughter at my expense. What should have been a quick fix turned into a prolonged ordeal that left me feeling belittled and humiliated. It's upsetting to receive such treatment, especially as a long-time customer. The whole experience should have been more efficient and pleasant, but instead, it was needlessly chaotic and unprofessional.