We have recently moved to a location that is * minutes away from our interstate and tow...

GetHuman1816760's customer service issue with AT&T from December 2018

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The issue in GetHuman1816760's own words
We have recently moved to a location that is * minutes away from our interstate and town. We were told A&T did not have optic fiber or DSL in this area and had to completely cancel our internet and cell service with AT&T. I have had cell service with them since **** and internet since ****. Upon meeting our new neighbors at our new location of *** Taylors Fork Rd. Richmond, KY ***** we discovered that optic fiber had been ran and all our neighbors at ***, ***, and *** Taylors Fork Rd have optic fiber. We have more but haven’t met. Our home had been empty at the time (for sale by previous owners and they had already cancelled internet) and missed the update - no line ran. How can we remedy this? Our home is being devalued by the minute with lack of internet options. The lines are close. How can we make this happen? What would be the cost? Who do I need to contact because customer service is a dead end?

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AT&T

Customer service issue
Reported by GetHuman1816760
Dec 23rd, 2018 - 3 years ago
Not resolved
Seen by 8 customers so far
Similar issue to 4866 others
0 customers following this

Timeline

GetHuman1816760 started working on this issue
Dec 23rd, 2018 3:46am

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