To begin with, I like U-verse TV, especially the DVR pause*resume in any room feature...
GetHuman1701951's customer service issue with AT&T from December 2018
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The issue in GetHuman1701951's own words
To begin with, I like U-verse TV, especially the DVR pause*resume in any room feature. Unfortunately, I learned after several support calls that AT&T unceremoniously dropped the PAC ** channels (****, ****, & ****) without notifying customers. Since I am a huge Oregon Duck fan (both men & women BB teams are national contenders) so this is a real bummer. I currently have my home phone & internet router with Verizon so that I can take that service with me when I travel so I do not have AT&T internet. My limited data plan prevents internet streaming of Duck games. I am disappointed that I was not contacted by AT&T customer retention after explaining my plight to several AT&T representatives. I have two questions: (*) is the decision to drop PAC ** channels fait accompli or are negotiations continuing, (*) If the PAC ** networks are not to be restored, is it possible that AT&T internet will be offered at a very reasonable price so that I can stream the Oregon Duck games? Thanks for your attention to my questions.
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