I've had my att.net email account for * years and out of nowhere it stopped taking my p...

GetHuman1648677's customer service issue with AT&T from November 2018

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The issue in GetHuman1648677's own words
I've had my att.net email account for * years and out of nowhere it stopped taking my password. I tried the security questions but they're vague and I can't remember what I put * years ago and any reset pass code gets sent to the email I can't get into. I tried to call AT&T twice and both times they kept asking me about my phone and internet no matter how many times I tried to explain to them that i'm only talking about my AT&T email account and both times I was given phone numbers that didn't work. I only need to get in my account which is *****@***.com. Ideally i would like the reset pass code sent to my gmail account or to my mother's att.net account *****@***.com. My account is where all of my important emails are sent so it is imperative that I be able to get into it.
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AT&T

Customer service issue
Reported by GetHuman1648677
Nov 28th, 2018 - 9 mons ago
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Seen by 13 customers so far
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Timeline
GetHuman1648677 started working on this issue
Nov 28th, 2018 9:30pm