An AT&T representative came to my house and quoted me a price for changing my cell phon...

GetHuman1644987's customer service issue with AT&T from November 2018

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The issue in GetHuman1644987's own words
An AT&T representative came to my house and quoted me a price for changing my cell phone from Verizon to AT&T and bundling it with my Internet and changing my cable from Uverse to Direct TV. In the last few months I have been paying more than what I paid previously. The representative stopped corresponding with me and calling AT&T customer service has been non productive because they are trying to give me something different than what the lady quoted to me. I would like to cancel my contract and go back to Verizon and Uverse because I am not getting what I was promised. Also I don’t feel it is my responsibility to pay these bills that are way more than I budgeted to pay in a month. *In addition to that if all my things are bundled I don’t understand why one AT&T representative can not handle everything. Why do I have to call different departments and why am I still receiving numerous bills that are all much higher than I expected to pay.
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AT&T

Customer service issue
Reported by GetHuman1644987
Nov 28th, 2018 - 9 mons ago
I have an issue with AT&T too
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Seen by 4 customers so far
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Timeline
GetHuman1644987 started working on this issue
Nov 28th, 2018 2:30pm