Subject: Billing mistake after cancellation of service.**Cell numbers: ***-***-**** and...

GetHuman1600495's customer service issue with AT&T from November 2018

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The issue in GetHuman1600495's own words
Subject: Billing mistake after cancellation of service.**Cell numbers: ***-***-**** and ***-***-******I joined Consumer Cellular in late September, finding that we could save almost $*** per month to get the service we needed. We ported our phone numbers from AT&T, thereby initiating the cancellation process. However, we continued to get bills from AT&T, totaling $***.** for the last * months. I tried to straighten this out with a chat that I had to wait a very long time for. I learned only that my account could not be accessed because, unaccountably, I had become a "reseller." Of course this is not the case. In fact, your agent connected me with Consumer Cellular, telling them that THEY were illegally billing me. I would like you to close my account and for AT&T to refund the money you have mistakenly billed my bank account for.**AT&T offers very poor customer service if the customer isn't trying to spend more money with you.**Karen Healy and Gary McWilliams

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AT&T

Customer service issue
Reported by GetHuman1600495
Nov 21st, 2018 - 2 years ago
Not resolved
Seen by 5 customers so far
Similar issue to 4183 others
0 customers following this

Timeline

GetHuman1600495 started working on this issue
Nov 21st, 2018 2:30pm

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