My grandmother has at&t and has been seriously taken advantage of. She called over * mo...

GetHuman1533597's customer service issue with AT&T from November 2018

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The issue in GetHuman1533597's own words
My grandmother has at&t and has been seriously taken advantage of. She called over * months ago and cancelled everything except the wifi on her account and not only did they never cancel any of it now her wifi has been suspended. I called Tues night and the lady told her to pay $** and the wifi would be turned right back on and it was never turned back on. They assured me that her services had been cancelled like my grandmother had asked. I called back tonight to find out why the wifi was not restored and they are saying she owes over$*** for services she's been assured were cancelled. I want the bill taken care of and everything except the wifi actually turned off.
I want either the bill taken care of and the services other than wifi cancelled
I was on hold for ** minutes waiting on a supervisor that I never got
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AT&T

Customer service issue
Reported by GetHuman1533597
Nov 10th, 2018 - 3 years ago
Not resolved
Seen by 32 customers so far
Similar issue to 3954 others
0 customers following this

Timeline

GetHuman1533597 started working on this issue
Nov 10th, 2018 2:00am

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