Still waiting for reply about my $** processing free

GetHuman1365531's customer service issue with AT&T from October 2018

Help with my AT&T issue
The issue in GetHuman1365531's own words
I signed up for direct tv at the Fresno fair. I tried to change the install date and took me almost * hours to finally speak to a human. I finally just cancelled due to such poor customer service. That’s why I dropped direct tv * years ago. I paid a $**.** processing free and when I spoke to to customer service they said they had no idea what I was talking about. I can fax or email you my receipt showing I paid $**.** cash
Send my $** processing fee
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AT&T

Customer service issue
Reported by GetHuman1365531
Oct 17th, 2018 - a mon ago
I have an issue with AT&T too
Fixed
Seen by 5 customers so far
Similar issue to 3391 others
0 customers following this
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Timeline
GetHuman1365531 started working on this issue
Oct 17th 7:35pm
GetHuman1365531 indicated the issue is not fixed yet.
Oct 18th 11:11pm
GetHuman1365531 indicated the issue is not fixed yet.
Oct 18th 11:13pm
GetHuman1365531 indicated the issue is not fixed yet.
Oct 18th 11:14pm