You came to my house recently and installed a new router with fiber optic service after...

GetHuman1364585's customer service issue with AT&T from October 2018

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The issue in GetHuman1364585's own words
You came to my house recently and installed a new router with fiber optic service after which a sales representative came by and sold us your *** speed for the high price of ** a month plus fees. The router only works if plugged directly into it at less than half,(**) of the speed we are paying for ***. There is absolutely no wireless service working since you installed this new service. I can,t pay for this when it doesnt work, my spouse wants to cancel AT&T. The Beaugrands **** Ponderosa Dr. Gulf Breeze Florida, *****- (***)***-****
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AT&T

Customer service issue
Reported by GetHuman1364585
Oct 17th, 2018 - a mon ago
I have an issue with AT&T too
Not resolved
Seen by 3 customers so far
Similar issue to 3385 others
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Timeline
GetHuman1364585 started working on this issue
Oct 17th 5:08pm