My father, currently **, has dementia and resides in a home. As his daughter, and with...
GetHuman1044563's customer service issue with AT&T from August 2018
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Tip from another customer
To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman1044563's own words
My father, currently **, has dementia and resides in a home. As his daughter, and with a power of attorney, I have attempted to cancel his landline and UVerse accounts. I drove over an hour to a "corporate" ATT location today, but they refused to even look at my POA, saying it could not be done without my father's presence. That is not possible. His bills are now coming to me. His phone * is ***-***-****. I can email a copy of my POA, but I need help!
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