My father, currently **, has dementia and resides in a home. As his daughter, and with...

GetHuman1044563's customer service issue with AT&T from August 2018

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To cancel your AT&T account you will need to call into support. But before, you should find another provider and check to see if your number is portable, meaning you can bring the phone number to another company.
The issue in GetHuman1044563's own words
My father, currently **, has dementia and resides in a home. As his daughter, and with a power of attorney, I have attempted to cancel his landline and UVerse accounts. I drove over an hour to a "corporate" ATT location today, but they refused to even look at my POA, saying it could not be done without my father's presence. That is not possible. His bills are now coming to me. His phone * is ***-***-****. I can email a copy of my POA, but I need help!
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AT&T

Customer service issue
Reported by GetHuman1044563
Aug 28th, 2018 - 4 mons ago
I have an issue with AT&T too
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Seen by 6 customers so far
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Timeline
GetHuman1044563 started working on this issue
Aug 28th 12:16am
GetHuman1044563 confirmed the issue is fixed. Hooray!
Aug 29th 2:08am
GetHuman1044563 confirmed the issue is fixed. Hooray!
Aug 29th 2:08am