I was called by diversified collection that they were trying to collect for an att phon...

GetHuman-andercin's customer service issue with AT&T from August 2018

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The issue in GetHuman-andercin's own words
I’m trying to find someone to investigate the circumstances around a phones service being obtained by someone other than me. They used my info. What info did they have? I s this identity theft? ... I was called by diversified collection that they were trying to collect for an att phone in my name. I made no transaction with att
I was still in Fla. when they opened an acct...why wasn’t I called? I was paying my bill and my info had been with ATT since around ****.
I want this person identified and questioned and brought to justice.
I just found out about it Thursday.
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AT&T

Why did ATT believe it was me?
Customer service issue
Reported by GetHuman-andercin
Aug 2nd, 2018 - 9 mons ago
I have an issue with AT&T too
Fixed
Seen by 6 customers so far
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Timeline
GetHuman-andercin started working on this issue
Aug 2nd, 2018 7:57pm
GetHuman-andercin indicated the issue is not fixed yet.
Aug 3rd, 2018 1:07am
GetHuman-andercin indicated the issue is not fixed yet.
Aug 4th, 2018 2:13am
GetHuman-andercin indicated the issue is not fixed yet.
Aug 4th, 2018 2:19am
GetHuman-andercin indicated the issue is not fixed yet.
Aug 6th, 2018 11:44am