Have dsl high speed internet. Went down ******* *:** pm ******* red service light until...

GetHuman954636's customer service issue with AT&T from August 2018

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The issue in GetHuman954636's own words
Have dsl high speed internet. Went down ******* *:** pm ******* red service light until *:** pm when solid green light, but nothing loading. Called **** told by Maggie no outages..schedule tech got **** *-*pm. **July **.. call at * to make sure we still want tech Yes....**:** am automated call from you cancelling tech said determined it was *network issue and working to resolve. *:** pm we called ***-***-**** Chris said ** person outage, problem at home office, ticket BONS******** estimated repair **** am he would call us after * **** ...never called. Home page completely gone here.****** *:** pm we called again...Ryan..said ** person outage..fix time by Sat ****..told office closed on Sundays so we can't call.****** Sat not fixed called again..outage **.told parts ordered for Monday **** and fixed by Tuesday **** by *:**pm...said **** outage and didn't know until we called **** and tech saw ****. New code ****. No one wants our codes ever...why give them to us??******. *:** pm not fixed**More calls...we call leave message no call back few times...get automated that network with another fix date**Last one..told outage ** and special tech to central office PENDING .........tech hasn't even been there!!!!!!!!!!. Fix time from *** to ***. **We need honest communication. We need our internet working. We need upgraded speed promised august **** that never happened. This has impacted our life in **** ways since mid July and feel your company does not care.....just upgrade the costs of internet service we are not getting.**Please please fix. Acct **********
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AT&T

Customer service issue
Reported by GetHuman954636
Aug 5th, 2018 - a yr ago
I have an issue with AT&T too
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Seen by 6 customers so far
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Timeline
GetHuman954636 started working on this issue
Aug 5th, 2018 6:38pm