Internet Service to the north Benton (AR) area was lost last Monday. As of yesterday...

GetHuman-yeagers's customer service issue with AT&T from June 2018

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The issue in GetHuman-yeagers's own words
Internet Service to the north Benton (AR) area was lost last Monday. As of yesterday, approx *** people did not have service. I lost service for * days and happen to catch a technician working yesterday and he helped.*Why hasn't AT & T had technicians working on this **** and why weren't we notified of the potential outage when the routing box was moved at the Salem*Congo Rd area?*Sorry service by AT & T. I expected better.
GetHuman-yeagers did not yet indicate what AT&T should do to make this right.
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How GetHuman-yeagers fixed the problem
You notify people before such a change and the foreign people used at the service center speak better English and can provide better and more information other than unplug your modem and restart. They would not listen to the real problem or a person or email to contact to get this problem corrected. We should be compensated for the downtime (at least $* off of bill or more).
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Customer service issue
Reported by GetHuman-yeagers
Jun 11th, 2018 - 9 mons ago
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Seen by 3 customers so far
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GetHuman-yeagers started working on this issue
Jun 11th, 2018 5:31pm
GetHuman-yeagers confirmed the issue is fixed. Hooray!
Jun 12th, 2018 6:53pm