My Directv Now acct is locked and I am unable to unlock it. No ***istance available an...

GetHuman441231's customer service issue with AT&T from June 2018

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Help with my AT&T issue
Before contacting them, items GetHuman441231 may need:
Phone number, Account number, Account PIN, Account email, Service address, Name, and IMEI number
GetHuman441231's next move: have a AT&T rep call.
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The issue and preferred resolution, in GetHuman441231's own words:
The problem I ran into: My Directv Now acct is locked and I am unable to unlock it. No ***istance available anywhere.
I trust that AT&T will make this right and come up with a resolution that is fair.
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AT&T

Customer service issue
Reported by GetHuman441231
Jun 5th, 2018 - 2 mons ago
I have an issue with AT&T too
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Seen by 1 customer so far
Similar issue to 422 others
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Timeline
GetHuman441231 started working on this issue
Jun 5th 9:10pm