The agent I spoke to (Stephanie) did not fully explain that by accepting the $** month...

GetHuman-smidcap's customer service issue with AT&T from April 2018

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The issue and preferred resolution, in GetHuman-smidcap's own words:
I called Att *$** increase in Monthly bill ... The agent I spoke to (Stephanie) did not fully explain that by accepting the $** month credits for a year locks you into a one year contract
Direc TV using deceptive business practices. I.E Not fully explaining credits in that by accepting credits on your monthly bill locks you into a contract.
To cancel the one year contract that Direc TV disceptivley signed me up for by accepting the $** per month for twelve months. Agent Stephanie never mentioned anything about a one year contract
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AT&T

Direc TV
Customer service issue
Reported by GetHuman-smidcap
Apr 24th, 2018 - 3 mons ago
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GetHuman-smidcap started working on this issue
Apr 24th 8:19pm