My phone number is *** *** ****. I have a $** prepaid plan and supposed to get roll ov...

GetHuman5250951's Complaint issue with AT&T Wireless from September 2020

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The issue in GetHuman5250951's own words
My phone number is *** *** ****. I have a $** prepaid plan and supposed to get roll over data from the previous month. This is the second month I haven't gotten my roll over data. I spent over * hours trying to deal with this over the phone with customer service. I was told my credit card refused payment for auto pay as the reason why I didn't get roll over data but my credit card provider said that wasn't true. Eventually I was told I was going to be credited an additional * gigs of data due to ATT's error. I'm not seeing the extra * gigs in my account summary and was told to go to the ATT store for help. At the store I was told there was nothing I can do but call customer service again which I refuse to do at this point. So my question is: when will I see the extra * gigs in my account summary? Thanks, Robert Fencik

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AT&T Wireless

Complaint issue
Reported by GetHuman5250951
Sep 10th, 2020 - 2 years ago
Not resolved
Seen by 12 customers so far
Similar issue to 2205 others
0 customers following this


GetHuman5250951 started working on this issue
Sep 10th, 2020 7:14pm