* factor authentication to access my user account for billing, etc is broken. Both my w...

GetHuman2347897's Service or technical issue with AT&T Wireless from January 2020

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The issue in GetHuman2347897's own words
* factor authentication to access my user account for billing, etc is broken. Both my wife’s and my phone numbers are ***-***-****, and every time I try to access my account and get prompted for the * factor authentication text, my wife gets the text and not me. It doesn’t matter which number I pick:****-***-****or****-***-*****My wife gets the text every time. I am geographically separated from my wife at the moment, so this extremely inconvenient for me. This needs to be fixed permanently.**My phone number is ***-***-**** (primary) and my wife’s phone number is ***-***-****.

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AT&T Wireless

Service or technical issue
Reported by GetHuman2347897
Jan 9th, 2020 - a year ago
Not resolved
Seen by 10 customers so far
Similar issue to 1553 others
0 customers following this

Timeline

GetHuman2347897 started working on this issue
Jan 9th, 2020 2:52pm

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