* factor authentication to access my user account for billing, etc is broken. Both my w...

GetHuman2347897's Service or technical issue with AT&T Wireless from January 2020

Help with my AT&T Wireless issue
First: share to improve GetHuman2347897's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman2347897 may need:
Account name, Account number, Account phone number, Account email address, Account service address, and Account PIN
The issue in GetHuman2347897's own words
* factor authentication to access my user account for billing, etc is broken. Both my wife’s and my phone numbers are ***-***-****, and every time I try to access my account and get prompted for the * factor authentication text, my wife gets the text and not me. It doesn’t matter which number I pick:****-***-****or****-***-*****My wife gets the text every time. I am geographically separated from my wife at the moment, so this extremely inconvenient for me. This needs to be fixed permanently.**My phone number is ***-***-**** (primary) and my wife’s phone number is ***-***-****.

GetHuman2347897 did not yet indicate what AT&T Wireless should do to make this right.

How GetHuman2347897 fixed the problem

We are waiting for GetHuman2347897 to fix the problem and share the solution with the rest of us customers.

Do you have a customer issue as well?
We can help you get AT&T Wireless's attention and get better help faster. Tap below to get started.
Help from Real People?
If our free tools aren't enough, we partner with a US-based company with live tech support experts available 24/7. Take advantage of a $1 one-week trial membership and chat with an expert now.
Chat with a Live Expert
Having AT&T Wireless issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

AT&T Wireless

Service or technical issue
Reported by GetHuman2347897
Jan 9th, 2020 - 2 years ago
Not resolved
Seen by 19 customers so far
Similar issue to 1553 others
0 customers following this


GetHuman2347897 started working on this issue
Jan 9th, 2020 2:52pm

Paying Too Much for Your Plan?

Want to talk to a real person right now who can compare TV, Internet, or phone packages in your area from different companies? Our service tracks the best deals from the various providers in your home area.

Call Now: 888-379-2546Our concierge is unaffiliated and therefore able to compare deals across many companies