AT&T Wireless Customer Service Issues

I recently noticed a situation on my account from July 11 when my son accidentally turned off the wifi on my phone, resulting in unexpected data charges. Approximately 5 gigabytes of data were added in a single day, a scenario I wouldn't have authorized. I am kindly seeking the possibility of a one-time waiver for these charges as I only became aware of the issue upon receiving my recent bill. I acknowledge responsibility for the initial incident and understand the subsequent charges were a consequence. My account history demonstrates that such incidents are unusual for me. I am unable to pay the full amount immediately but plan to settle it this Tuesday with my next paycheck. I would appreciate any assistance or consideration in this matter. Thank you.

Hello, I'm Sheila Calloway, and I received an email from MyAT&T at 2:07am PST about verifying my email for paperless billing. I have never been an AT&T customer for any service. Despite contacting customer service, I was unable to receive assistance without an account number, which I should not have since I'm not a customer. When attempting to sign in to MyAT&T with the email provided in the email, it shows the email is not registered. The account number mentioned in the email ends with [redacted]. I'm concerned if someone used my information to open an account. How can I address this issue? Thank you.

I currently have another internet provider and I wanted to switch to AT&T [redacted] fiber. I had an appointment scheduled on the 12th from 8-12, but the tech arrived at 3 pm and said the wiring wasn't completed in my apartment, even though I was told it was ready. They said they'd send an engineer the same day between 3-7 pm, but they didn't show up until 9 am the next day. They informed me they needed to set up a new appointment for Monday, 8/16. However, AT&T later called to inform me the tech appointment was set for 8/19. I have called customer support multiple times and requested a supervisor, but never received a call back. If the issue isn't resolved by Monday, 8/16, I will cancel with AT&T. This has been the worst installation experience I've ever had.

I am confused about having to pay for a phone I do not possess. My husband's Galaxy Note 9 was stolen a month after we got them, despite me requesting full protection for HIS phone at the time of purchase. I was informed there was no protection on them when there should have been. I had to buy him a phone from Walmart because the protection coverage was missing. Why am I still charged $30 for a phone he no longer has? I believe this charge should be removed from my bill and I should be reimbursed for the months after the phone was stolen while I continued to pay for it. I clearly communicated what I wanted for his phone, and now I am told it was never set up. If the money is not refunded or the problem remains unresolved, I will escalate the issue to a manager.

I have been an AT&T customer since [redacted], but recently encountered issues with my plan while in India. I initially requested the vacation mode to keep my number without calls and messages, but the plan unexpectedly changed after six months. Despite chatting with customer service, I received a notification of a $[redacted] due amount, which I believed was resolved with a waiver for 50%. I am disappointed to receive another email indicating a remaining balance of $86. I have not utilized the services while abroad and feel this is due to a system error. The customer service representatives have been understanding, but I am seeking further assistance to resolve this issue while I am still in India.

I am experiencing a unique issue that I believe requires special attention. My name is Lonnie Martin, and I have been an AT&T customer for many years with phone number [redacted] residing at [redacted] Private Drive, [redacted] Rolla, Missouri. I am disabled and last year entered a relationship with Alicia Daniels. She convinced me to transfer my phone onto her plan. After we separated, she disconnected my phone. Despite AT&T not being able to assist in recovering my original number, [redacted] was provided as a substitute. Alicia has used my number without permission to further isolate me and withhold communication from my support network. She has been terminated from her previous jobs for theft. Authorities are involved, but I seek your help in regaining control over my phone number. Any assistance you can provide would be greatly appreciated by me and my family. I can be reached at [redacted] or via email at [redacted] My aim is to have my original number restored, as Alicia took advantage of me by keeping me isolated and mistreated.

I, Landon McDowell, and my wireless number is [redacted]. In August, my iPhone 7 Plus was damaged and replaced through my Assurion policy. The replacement phone I received was malfunctioning, requiring frequent resets and unable to make or receive calls. The warranty department found another issue with the replacement and decided I needed a different phone. Initially offered a red phone as a replacement due to the unavailability of black 7 Plus phones, the first replacement was rose gold. Following my dissatisfaction, a red phone was promised but received a second rose gold phone. Despite the third attempt resulting in yet another rose gold phone, I packed it for return. Feeling frustrated, I contemplated accepting the situation, pursuing a new device, or changing my service provider after over 20 years with AT&T. I prefer to remain with AT&T but wonder about the possibility of receiving credit for the problematic 7 Plus towards an iPhone 11 or locating a suitable replacement for the original model.

My voicemail on my LG cell phone has been disabled since September 25th. Despite numerous attempts to contact customer service, I have not been able to resolve the issue. I have restarted my phone over 50 times, to no avail. It is prompting me for a password that I have never set up, so I tried creating a new one, but it still does not work. The error message states there is no service available. I urgently need to access my messages. Is there a support representative fluent in English who can assist with this immediately? I am frustrated with the language barrier at the call centers and the hours wasted on ineffective calls.

I received an email today regarding an outstanding payment for a new phone plan I was setting up. After calling customer service at 3pm, I was transferred multiple times and spent 4 hours on hold without resolving the issue. The email mentioned an overdue amount of $[redacted].55 for an old account that I have never had with your company. I am frustrated and considering canceling my plan with you and sticking with Sprint, as they have not given me any trouble. I refuse to pay for a service I never used and would appreciate a prompt resolution so I can move forward with opening an account with your company.

Our AT&T cell phones are our primary means of communication. Since relocating from Northern California to Sierra Madre, CA, we have been experiencing frequent connectivity issues. As retirees, having reliable phone service is crucial for our medical needs and essential services. Despite attempting to connect through our wireless modem, the problem persists. We are in urgent need of assistance to improve our cell phone signal at our residence in Sierra Madre, CA [redacted].

Account # [redacted]11: After 6 months of minimal use, my new receiver stopped working, and a replacement was sent without prior notice of any charges. Upon receiving my bill, I was surprised to see a $55.17 charge. Customer service informed me the charge was valid and when requesting to speak with a manager, I was disconnected after a 15-minute hold. I believe the charge for the faulty receiver should be removed as it should not be my responsibility.

I recently experienced an issue with a sales representative at the AT&T store in Sayville, NY, [redacted], named Angel. Angel promised me the New York state employee discount when discussing the upgrade to an iPhone 11 Pro Max. However, after completing the transaction, I received a larger bill than expected as he mistakenly thought I qualified for a military discount despite me clarifying that we were teachers. Additionally, Angel failed to collect my old iPhone 8+ during the upgrade, leading to further complications when I later sold it. Now, I am faced with a bill of almost $[redacted] and am trying to return the phone to AT&T. Despite my years as a loyal customer, the store was unhelpful when I raised these concerns indicating a lack of concern for my situation.

Hello, I recently received my AT&T bill and noticed that the phone bill has been included in my charges. When I initially placed the order, I only wanted internet service, so I'm confused about why there is a phone bill added as well. After speaking with customer support, I was informed that I cannot change the order at this time. I was advised that if I were to switch to "internet only" now, the fees would be higher than the current bill, indicating that if I had ordered it initially, the bill would have been lower. Does this mean I have to pay the phone bill monthly, even though I do not use it, in order to have a lower internet bill? I never requested phone service, and I would like to listen to the recorded phone call where this was added. I understand bundling internet with a phone might make it cheaper, but I do not wish to pay for a service I do not need. Could you please provide some clarification on this matter? Thank you, So Eun AnAcc # [redacted]

I encountered a problem when trying to send a text message. This issue has happened twice before, once two days after purchasing the phone and again a week later, with a recent occurrence yesterday. Initially, the local AT&T store staff resolved the problem by ejecting and reinserting the SIM card, which didn't work for me despite trying multiple times. In the phone settings, it indicates "no SIM." Visiting the store this time, the staff couldn't fix it either. Last time, they mentioned exchanging the phone if the issue reoccurred, but yesterday, they said I would need to go through insurance due to the cracked screen from a few weeks back. Even though the problem occurred previously when the phone was not damaged, I need to move forward with the insurance process to get a replacement quickly, as I rely on this phone for work in the HVAC industry. Thank you for your assistance. Jamie

Last Monday, my phone couldn't make or receive calls at home. While outside, it works fine, but there's no signal at home. I've contacted customer support three times and visited the store once. When I last called on Friday, they said they would escalate the issue and get back to me, but I haven't received any updates, and my phone still doesn't work at home. AT&T made changes last week that seem to have caused a dead zone in my area. Every time I call, I have to explain everything from the start. You'd expect them to have notes from my previous calls since I've reached out three times.

COMPLAINT REGARDING A T & T LACK OF CELL PHONE RECEPTION I recently moved to a condominium in downtown Boulder at [redacted] 17th Street and experienced a medical emergency where I needed to contact my cardiologist. Unfortunately, my A T&T cell phone had poor reception, causing my voice to cut out and conversations to be incomprehensible. This dire situation also affected my ability to get an emergency prescription refill and arrange transportation to the ER. After learning that T Mobile had better coverage, I attempted to switch services, only to find out that my A T&T device was locked by A T&T customer service. Due to the lengthy process of unlocking the phone, I had to purchase a new phone from T Mobile and start a new service. Given the critical circumstances and A T&T's failure to provide adequate service, I expect a refund for the phone I purchased and the service fee. This experience could have had severe consequences, and I believe A T&T should take responsibility for their lack of communication regarding service limitations. Thank you, Laina Tolson Phone No. [redacted] November 11, [redacted]

Dear AT&T Customer Service, I am facing an issue with cancelling my prepaid mobile phone service with AutoPay. I used it while hiking the Pacific Crest Trail this year, but now that I'm back in Germany, I no longer need it. Unfortunately, I cannot cancel the service from overseas. I didn't log into my AT&T online account while in the US, and I can't do it from Germany because the verification PIN is sent to my phone that doesn't work here. Despite speaking to your Social Media Manager Isaiah, who advised me to contact international customer service, I've been unable to reach them as the number seems unavailable. I'm frustrated that I can't cancel this costly service that I can't use. I was assured by a salesman in San Diego that cancelling online would be easy, but the current situation proves otherwise. I need a solution as I continue to pay for a service I can't utilize. Please assist me in resolving this matter promptly. Thank you. Sincerely, Saliha Reinecke

I have been attempting to purchase an additional phone for my account for about 2 to 3 months now. Despite the reassurances from each agent I speak with that my order will not be cancelled, it continues to happen repeatedly. Every agent provides a different explanation for the cancellations, leaving me confused and frustrated. Even when I place orders through another phone on my account via the app, they get cancelled. To add to the complexity, the system fails to recognize that the orders are from me, requiring a security passcode sent to one of my phone numbers for verification which creates additional obstacles. I have even been requested to visit a store for identity verification multiple times. The ongoing issues persist, and I am unsure how best to proceed to rectify the situation.

I need assistance unlocking my old iPhone 6s Plus that was previously active on my AT&T Prepaid account for over a year. Recently, I got a new iPhone 8 Plus with a new phone number and account on AT&T Prepaid. I didn't transfer my old account to the new phone. I plan to give the old iPhone 6s Plus to my boyfriend, who uses Metro for work and cannot switch to AT&T. I require the activation code to use the old iPhone on a different carrier. Customer service mentioned that my account has been inactive for over 60 days, even though I used the phone with AT&T for years. I'm seeking help to obtain the activation code. If this isn't possible, I may consider switching to a different carrier that has simpler processes.

Privacy Breach Alert: AT&T During the recent Congressional Hearings, it was revealed that AT&T exposed private phone numbers and records to Alan Schiff without the necessary legal subpoena in place. I have several concerns: 1. Why did AT&T provide such sensitive information to Schiff or any individual without a subpoena? 2. Why weren't the affected customers informed by AT&T about the release of their records to a third party? 3. Could AT&T disclose my cell phone, home phone, internet, and Direct TV records if requested? I would like AT&T to promptly address the questions regarding their official privacy policy concerning customer records shared with third parties. I urge AT&T to respond at the earliest convenience. Thank you.