I am yet again trying another option to resolve this issue after talking to several cus...

GetHuman-mvsandhy's customer service issue with AT&T Wireless from October 2018

1891 similar
0 following
Help with my AT&T Wireless issue
First: share to improve GetHuman-mvsandhy's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-mvsandhy to get a AT&T Wireless rep on the line!
Always use the GetHuman Phone tocall AT&T Wireless. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-mvsandhy's own words
I am yet again trying another option to resolve this issue after talking to several customer care representatives. **I have an ATT wireless account (***-***-****) that I have been using since ****. On ****, I ported my number to a business account and purchased an iPhone *S (invoice attached). After * years of using the phone, I upgraded the *S to an iPhone ** in April ****. Since then, I have been trying to unlock the old device *S without any luck.**Meanwhile, I left he company I worked for in Oct, **** and the business (Cognizant Technology Solutions) transferred the account and financial responsibility of ***-***-**** to me on Oct *th. I opened another device unlock request and it was denied again stating the account has to be active for less than ** days.**Device IMEI number: *****************Request number: CUL***************So here is my concern. The account is active since ****. The only change happened was transfer of ownership. The business account has approved to transfer the account to me and the device is fully paid of and old for * years. I really do not think it is reasonable for denying the unlock of the device to me.**And on a side note, the customer service has been terrible and the supervisors who join the chat are often rude. **regards,**Sandhya Vijayan
GetHuman-mvsandhy did not yet indicate what AT&T Wireless should do to make this right.
I have an issue with AT&T Wireless too
How GetHuman-mvsandhy fixed the problem
We are waiting for GetHuman-mvsandhy to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AT&T Wireless's attention and get better help faster. Tap below to get started.
Having AT&T Wireless issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would AT&T Wireless email you?
This email address isn't valid
Follow this issue
See how GetHuman-mvsandhy fixes it.
This email address isn't valid

AT&T Wireless

Customer service issue
Reported by GetHuman-mvsandhy
Oct 17th, 2018 - 2 mons ago
I have an issue with AT&T Wireless too
Not resolved
Seen by 2 customers so far
Similar issue to 1891 others
0 customers following this
Follow this issue to see how it gets fixed
Items needed
Account name
Account number
Account phone number
Account email address
Account service address
Account PIN
GetHuman-mvsandhy started working on this issue
Oct 17th 9:10am