I am yet again trying another option to resolve this issue after talking to several cus...
GetHuman-mvsandhy's customer service issue with AT&T Wireless from October 2018
Help with my AT&T Wireless issue
First: share to improve GetHuman-mvsandhy's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-mvsandhy to get a AT&T Wireless rep on the line!
Always use the GetHuman Phone tocall AT&T Wireless. We wait on hold and get a rep on the line for you faster and for free!
The issue in GetHuman-mvsandhy's own words
I am yet again trying another option to resolve this issue after talking to several customer care representatives. **I have an ATT wireless account (***-***-****) that I have been using since ****. On ****, I ported my number to a business account and purchased an iPhone *S (invoice attached). After * years of using the phone, I upgraded the *S to an iPhone ** in April ****. Since then, I have been trying to unlock the old device *S without any luck.**Meanwhile, I left he company I worked for in Oct, **** and the business (Cognizant Technology Solutions) transferred the account and financial responsibility of ***-***-**** to me on Oct *th. I opened another device unlock request and it was denied again stating the account has to be active for less than ** days.**Device IMEI number: *****************Request number: CUL***************So here is my concern. The account is active since ****. The only change happened was transfer of ownership. The business account has approved to transfer the account to me and the device is fully paid of and old for * years. I really do not think it is reasonable for denying the unlock of the device to me.**And on a side note, the customer service has been terrible and the supervisors who join the chat are often rude. **regards,**Sandhya Vijayan
GetHuman-mvsandhy did not yet indicate what AT&T Wireless should do to make this right.
I have an issue with AT&T Wireless too
How GetHuman-mvsandhy fixed the problem
We are waiting for GetHuman-mvsandhy to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Find similar issues & fixes
Follow other customers in the midst of the same issue or find a prior solution.