I went to my local AT&T store on Oct *th and was curious about upgrading my iPhone...
GetHuman-drobdave's customer service issue with AT&T Wireless from October 2018
Help with my AT&T Wireless issue
First: share to improve GetHuman-drobdave's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman-drobdave to get a AT&T Wireless rep on the line!
Always use the GetHuman Phone tocall AT&T Wireless. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman-drobdave may need:
Account name, Account number, Account phone number, Account email address, Account service address, and Account PIN
The issue in GetHuman-drobdave's own words
I went to my local AT&T store on Oct *th and was curious about upgrading my iPhone **** for a *****. They didn’t have any in stock but the manager on duty said they could order and I could have the $** activation fee waived. Because I was going out of town the next day I instead said I’d be back in a week.* *I dropped in again on *****. The manager on the floor said that the other manager was unavailable (supposedly at lunch in the other room) and that the activation fee would not be waived, period. At no point in the ensuing conversation did they do anything to keep my business – there was no “what else can we do” or “let’s see if there’s other options” – simply take it or leave it, going as far to say that none of the competitors would waive the fee either.* *Well, one of them is more than happy to waive their activation fee. I may not have the most expensive plan with AT&T but losing $*** annually to save $** is not the greatest business plan.
GetHuman-drobdave did not yet indicate what AT&T Wireless should do to make this right.
I have an issue with AT&T Wireless too
How GetHuman-drobdave fixed the problem
We are waiting for GetHuman-drobdave to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common AT&T Wireless customer problems.