Dealing with AT&T was determined that I could not renew my contract with Uverse, on th...
GetHuman1343738's customer service issue with AT&T U-Verse from October 2018
Help with my AT&T U-Verse issue
First: share to improve GetHuman1343738's odds
Strength in numbers! Companies respond better when others are watching.
Next: our robot will wait on hold for GetHuman1343738 to get a AT&T U-Verse rep on the line!
Always use the GetHuman Phone tocall AT&T U-Verse. We wait on hold and get a rep on the line for you faster and for free!
Before contacting them, items GetHuman1343738 may need:
Name on the account, Phone number, Email address, Account PIN, and Service address
The issue in GetHuman1343738's own words
Dealing with AT&T was determined that I could not renew my contract with Uverse, on the phone and at the store in Ocean Springs, MS. They said I had to switch to Direct TV. My price would be $** month savings and I would receive a $*** Visa card. They took my $**.** set up an appointment for Saturday October **, between * AM and ** PM. I receive text messages that day from AT&T about being at my house for the technician between *AM and **Pm. No calls*no technician. I finally get a hold of someone after patiently waiting for technician who did not even call. ** minutes into the phone conversation they tell me they were short staffed and no technician was given my address for installation and I would have to reschedule! I asked to speak to a manager as this was an unacceptable way to handle this situation and just let me keep my Uverse under a new contract price. He transferred me to a recording that said it didn’t take calls from my area and then disconnected me. Again I call and after much frustration I reached a man in the customer loyalty department. He said he was going to take care of my issue, renew my Uverse contract at a better price and better package and was going to put it together and call me back. That was about ***:**pm Sat *yesterday Oct **. No phone call. Seriously frustrated. My contract ends Wednesday with Uverse and I do not want to pay higher bill. Why did the loyalty department not bother to call me back? What is the conclusion to my new Uverse package? I work *-* mon-Friday and do not have the option of keeping my phone with me. I can return calls on break if given a phone number that gets to the loyalty department directly.my account ********** Debbie Linzey **** Cornwall Dr. Ocean Springs,MS (***)***-**** email *****@***.com
GetHuman1343738 did not yet indicate what AT&T U-Verse should do to make this right.
I have an issue with AT&T U-Verse too
How GetHuman1343738 fixed the problem
We are waiting for GetHuman1343738 to fix the problem and share the solution with the rest of us customers.
Follow this to see how it gets fixed
Do you have a customer issue as well?
We can help you get AT&T U-Verse's attention and get better help faster. Tap below to get started.
Having AT&T U-Verse issues too?
Get tips from pros & other customers, and get it handled faster: