Aldi use Covid as excuse for not giving refunds

GetHuman-y_beran's Missing Order issue with ALDI Stores from April 2020

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The issue in GetHuman-y_beran's own words
Get a refund because the product tasted awful (under their "Twice as Nice" guarantee). ... I sent an internal complaint to Aldi, April **, ****. The message is below. I also attached a scanned copy of the receipt. They sent a "no reply" reply on ****, with an assigned case ********, and nothing else:**"This is the first time I bought this dish for the family. From the product packaging picture, it looked divine. Cooking and presenting the meal went well, until we all bit into the fish. It tasted so sweet, that we had to check that it was not a poundcake or something. Why would anyone want to have their fish tasting so sweet, I really don't know. We all know, how unhealthy diets high in sugar are. The dinner was spoilt.*I was going to bring the packaging plus receipt to the store, but I want to cut down on my trips in the current Covid situation. I bought two boxes (see attached receipt). I was hoping that you would be kind and issue a refund for this food, under your "Aldi Twice as Nice Guarantee".*Thank you, in advance, for your kind consideration."
Their online form generates a case* and a standard reply about how much they care about customer feedback, but NO refund.
I wanted a refund for the sub-standard product, per their guarantee promise. They are blaming Covid for not giving it. I do not see how one effects the other.
I have been a customer for years. This is the first time one of their products was well below par.
I wrote to them on Facebook. This yielded no satisfaction.
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ALDI Stores

Frozen Flounder with Macadamia nuts
Missing Order issue
Reported by GetHuman-y_beran
Apr 27th, 2020 - 6 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 726 others
0 customers following this
Items needed
Name on the account
Billing address
Email address on the account

Timeline

GetHuman-y_beran started working on this issue
Apr 27th 5:45pm
GetHuman-y_beran indicated the issue is not fixed yet.
Apr 28th 12:44pm

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