We are stuck on the learning path. We are on ** something percent of PreK * and there...

GetHuman-latal's customer service issue with ABCMouse.com from April 2020

Help with my ABCMouse.com issue
First: share to improve GetHuman-latal's odds
Strength in numbers! Companies respond better when others are watching.
Before contacting them, items GetHuman-latal may need:
Name on account, Phone number on account, Billing address, and Email on account
The issue in GetHuman-latal's own words
We are stuck on the learning path. We are on ** something percent of PreK * and there is an ostrich activity that won’t load. It doesn’t even have the rotating symbol to show that it’s loading. It’s just stuck on a blank screen. I’ve tried at different times, over several days. I’ve also signed out and signed back in and tried different parts of the app. Everything else seems to be working properly* we just can’t move forward in the learning path.

GetHuman-latal did not yet indicate what ABCMouse.com should do to make this right.

How GetHuman-latal fixed the problem

We are waiting for GetHuman-latal to fix the problem and share the solution with the rest of us customers.

Prefer a step by step guide?
We've taken the time to write instructions for how to solve some of the most common ABCMouse.com customer problems.
How Do I Recover My Abc Mouse Account?How do I get a refund from ABCmouse.com?How do I cancel my ABCMouse subscription?
Do you have a customer issue as well?
We can help you get ABCMouse.com's attention and get better help faster. Tap below to get started.
Having ABCMouse.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
This email address isn't valid

ABCMouse.com

Customer service issue
Reported by GetHuman-latal
Apr 14th, 2020 - a year ago
Not resolved
Seen by 31 customers so far
Similar issue to 2710 others
0 customers following this

Timeline

GetHuman-latal started working on this issue
Apr 14th, 2020 11:27pm
GetHuman-latal indicated the issue is not fixed yet.
Apr 15th, 2020 11:24am