I signed up yesterday and purchased a years subscription however when I try to log into...

GetHuman-lucyogg's Account Access issue with ABCMouse.com from March 2020

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If you're having issues with a password, try resetting it using your email address (be sure to use the correct spelling). Click "Forgot Password" under the login, then follow the prompt. You should have the option to reset with your phone number.
The issue in GetHuman-lucyogg's own words
I signed up yesterday and purchased a years subscription however when I try to log into the App on my kids' tablets it just shows the loading swirl and never actually loads. So very frustrating. When I finally after HOURS got the website to work on my work laptop (which defeats the point as I need my kids to be learning WHILE I work also) my oldest was really enjoying it for ten minutes and then the pages stopped loading and she ended up in tears so frustrated. So disappointed in the product right now as we are not having any trouble with any other websites or platforms loading. Unless this improves we will have to cancel our subscription. :-(

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Account Access issue
Reported by GetHuman-lucyogg
Mar 16th, 2020 - 7 months ago
Not resolved
Seen by 3 customers so far
Similar issue to 1742 others
0 customers following this

Timeline

GetHuman-lucyogg started working on this issue
Mar 16th 6:05pm
GetHuman-lucyogg indicated the issue is not fixed yet.
Mar 17th 8:09pm