I didn’t have abc mouse for a month due to my card not being updated. I never got charg...

GetHuman1611398's customer service issue with ABCMouse.com from November 2018

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The issue in GetHuman1611398's own words
I didn’t have abc mouse for a month due to my card not being updated. I never got charged for October because I didn’t have the correct card information, so I was not able to be charged and I wasn’t able to use it for that month. I updated my card information and when I did so I was charged for the auto renewal of **.** which is understandable, but then I had checked my bank account today and noticed another charge pending for the same amount as the renewal **.**. You charged me two times and I would like to be refunded for the second charge.* Thank you,* Katie
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ABCMouse.com

Customer service issue
Reported by GetHuman1611398
Nov 23rd, 2018 - 10 mons ago
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Seen by 3 customers so far
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Timeline
GetHuman1611398 started working on this issue
Nov 23rd, 2018 5:54pm