Hello,**I've purchased a year's worth of ABC Mouse a couple years ago at the mall think...

GetHuman-lucyv_'s customer service issue with ABCMouse.com from October 2018

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The issue in GetHuman-lucyv_'s own words
Hello,**I've purchased a year's worth of ABC Mouse a couple years ago at the mall thinking that it would discontinue after a year. I didn't realize that I was getting an auto-charge until I saw it on my statement a couple days ago. My kids have NOT been engaged or have been using ABC Mouse for over a year now. This charge was made October **, **** and is charged for future usage for the next ** months. I will not be using the program and have already canceled. Is there any way I can waive or get a refund for this recent charge?
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ABCMouse.com

Customer service issue
Reported by GetHuman-lucyv_
Oct 18th, 2018 - a mon ago
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GetHuman-lucyv_ started working on this issue
Oct 18th 5:18pm