I ordered two ** and me saliva kits. I can't get set up with either kit as it won't ac...

GetHuman-rjbegnau's account setup issue with 23andme.com from April 2018

Help with my 23andme.com issue
I ordered two ** and me saliva kits. I can't get set up with either kit as it won't accept code on the vial of either kit. *I waited several weeks as no is ever able to answer the phone when I call, even during business hours.*I tried again today and put in the "can you read these characters" no less than ** times with out ever being able to move on. *How about making it right so I can actually use the kits I paid a lot of money for?
I trust that 23andme.com will make this right and come up with a resolution that is fair.
Help with my 23andme.com issue
Do you have a customer issue as well?
We can help you get 23andme.com's attention and get better help faster. Tap below to get started.
Having 23andme.com issues too?
Get tips from pros & other customers, and get it handled faster:
For better results, write at least 100 characters
How would 23andme.com email you?
This email address isn't valid

23andme.com

account setup issue
Reported by GetHuman-rjbegnau
Apr 28th, 2018 - 3 mons ago
I have an issue with 23andme.com too
Not resolved
Seen by 3 customers so far
Similar issue to 115 others
0 customers following this
Items needed
Name, Email, Phone number or other identifying information
Timeline
GetHuman-rjbegnau started working on this issue
Apr 28th 11:19pm
GetHuman-rjbegnau indicated the issue is not fixed yet.
May 2nd 1:07am