I ordered two ** and me saliva kits. I can't get set up with either kit as it won't ac...

GetHuman-rjbegnau's account setup issue with 23andme.com from April 2018

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The issue in GetHuman-rjbegnau's own words
I ordered two ** and me saliva kits. I can't get set up with either kit as it won't accept code on the vial of either kit. *I waited several weeks as no is ever able to answer the phone when I call, even during business hours.*I tried again today and put in the "can you read these characters" no less than ** times with out ever being able to move on. *How about making it right so I can actually use the kits I paid a lot of money for?
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account setup issue
Reported by GetHuman-rjbegnau
Apr 28th, 2018 - 7 mons ago
I have an issue with 23andme.com too
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Seen by 3 customers so far
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GetHuman-rjbegnau started working on this issue
Apr 28th 11:19pm
GetHuman-rjbegnau indicated the issue is not fixed yet.
May 2nd 1:07am