eBay Help Pages

eBay Customer FAQ, Forum, and Online Help Desk

eBay Help @ ocs.ebay.com
Customer Help
Average time to fix: (24 hours)
Busiest time: 9am
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Recent eBay help topics searched

Please call about return
cannot change my phone number from ***-***-**** to ***-***-**** like & address.
Charged for item I was. Told was not gonna be sent
I need to speak with a live person. eBay is not connected to the internet. I need to sp...
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I need my gift card activated receipt says it is but it’s not working please help me
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I Want My Refund Sent To My PayPal..
My EBAY acct has been locked and preventing me from logging in.
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I need to talk to customer service.
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I made an order over ** days ago I tried to contact the seller over ** times with no re...
I made an order almost a week ago I was contacted the seller ** times to ask him a ques...
Getting my money back

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eBay Online Help at ocs.ebay.com - Info & Stats

Help desk addresshttp://ocs.ebay.com/ws/eBayISAPI.dll?CustomerSupport
Call-back availableNO
Department you interact withTechnical Support
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time24
Rank amongst all ways to reach them3
Other means of communicationphone, web, twitter
Communication customer rating70%
Quality of help rating80%
Votes for online help2,237
When this was last updatedFri May 20 2022 10:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number866-540-3229

eBay Help Pages: What to Know

This is the eBay help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for eBay's best customer help page or faq or forum, this is the best entry point according to 299,406 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (866-540-3229) which we show above. Sometimes when you dig through the various help topics and volumes on ocs.ebay.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from eBay agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting eBay: General Information

eBay has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with eBay using 3 different media: phone, web, twitter. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 866-540-3229 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like eBay.

Do eBay and GetHuman work together?

GetHuman has no relationship with eBay and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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