eBay Help Pages

eBay Customer FAQ, Forum, and Online Help Desk

eBay Help @ ocs.ebay.com
Customer Help
  • It takes an average of 24 hours to fix issues starting at their website.
  • This link goes to the Technical Support section of their help site.
  • The most trafficked time of day is around 1:45pm.
  • Common topics include Refunds and Returns, Report a Seller, Suspended Account, Fraudulent Charge, Problem With an Order, and more.
Start typing out the reason you want to get in touch with eBay. In effort to save you time pouring over the various articles on their website, we can supply answers and step-by-step guides in moments. We recommend you start here, and follow instructions specific to your issue.

Recent eBay help topics searched

** ***** ***** ** *** ****** ***** ** *** ** ***** ****** ***** ** ***** ******
Bought Philips Speech Mike Premium USB Dictation Microphone LFH****((ITEM...
This is my *rd attempt not counting the phone calls I've made!!! I placed an order, did...
A seller.... fionarobinson** is selling stolen goods on your site. I have reported the...
** Cal Ammo can past it's Arrival date item * **-*****-*****
I received the **.* zn-dp**** and there are no connection cords, nothing and there is n...
Gift card $* just purchased gift card
Hi my name is Russell Stewart I had sent my stuff to *** Fairmont Avenue which was a wr...
Hello, the seller zorianis*** sold me a counterfeit product passing it off as original...
I was sent the wrong product need a refund so I can re-order some more tires
Buyer made a purchase for me and claims he didn't receive the product and it issued for...
SAE metal toy soldiers, ** mm size, preferably civil war period*
I have recievwd a roll of tape and I have the picture of the packaging. Scammers
When you're searching for things that must be picked up in person, autos for example, t...
I signed up for the EBAY app. I don't like it and I want to cancel it today.
My package I did not receive, Fedx did not have a picture. Order * **-*****-*****. My p...
I won a bid for a tractor on ebay and I am convinced that the add is fraudulent. The se...

eBay Online Help at ocs.ebay.com - Info & Stats

Help desk addresshttp://ocs.ebay.com/ws/eBayISAPI.dll?CustomerSupport
Department you interact withTechnical Support
Help desk hours24 hours, 7 days
What is the busiest time for help1:45pm
Average turnaround time24
Rank amongst all ways to reach them1
Other means of communicationweb, twitter
Communication customer rating71%
Quality of help rating79%
Votes for online help2,236
When this was last updatedThu Apr 18 2024 10:00:00 GMT+0000 (Coordinated Universal Time)

eBay Help Pages: What to Know

This is the eBay help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for eBay's best customer help page or faq or forum, this is the best entry point according to 299,406 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on ocs.ebay.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from eBay agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting eBay: General Information

eBay does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with eBay using 2 different media: web, twitter. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like eBay.

Do eBay and GetHuman work together?

GetHuman has no relationship with eBay and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

Other eBay Help Pages

Customer Service

eBay Contact Info

Speak to An Expert Now

We partner with a US-based expert help site to provide you with support techs 24/7. Enjoy a $5 one-week trial membership and chat with a real expert now.
Get Live Expert Help

Other Company Help Desks

Was this page helpful?
Thank you and please share!
Thank you and please share!
Needs work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!