Zara Help Pages

Zara Customer FAQ, Forum, and Online Help Desk

Zara Help @ zara.com
Customer Help
Average time to fix: (31 hours)
Busiest time: 9am
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Recent Zara help topics searched

I have been to a lot of Zara locations, but my most recent trip was to Zara Markville M...
Dear Sir * Madam,**Hi,**I have visited Zara in Milano Italy on Thursday last week. I wo...
Hanaa Ratip - Items Not Received - ORDER NO. *************I am disappointed to note tha...
Yesterday, in your SOHO new york store, we waited ** minutes while your employees worke...
My daughter had purchased a jacket to gift me on *th oct from Zara showroom, Viviana ma...
Hello, I purchased the new leather mules (black pointy slides) and ill be ***% honest...
Hi,**Could you please confirm if the below return has been refunded?**I am not able to...
Product exchange**This is in regards to my recent purchase at Zara from Pacific Mall, S...
"Dear Sirs on **th Sept **** we bought some clothes from ZARA from INFINITY mall in Mal...
Hi*We bought two Zara man slim fit ****rts ( bar codes: ************** and...
Hi i bought zara mens T-****rt from select city ,Saket ,delhi on ** th august size ** f...
Hi i bought a T-****rt from zara (Select City Walk ,Saket ,delhi) on ** th august...
****o, * Ive been shopping at your store for the last * years and have always had a...
This has been an issue where i was been har***ed by the zara select citywalk saket stor...
****o,*My orders number are ********* and **********My return tracking label is...
Hi, **I was a very loyal and regular Zara customer. I am now an extremely disgruntled a...
I recently bought a dress from yourselves, around * months ago but only just got around...

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Zara Online Help at zara.com - Info & Stats

Help desk addresshttp://www.zara.com/webapp/wcs/stores/servlet/category/us/en/zara-S2011/11113/Contact%2Bus
Call-back availableNO
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time31
Rank amongst all ways to reach them3
Other means of communicationemail, phone, web
Communication customer rating95%
Quality of help rating90%
Votes for online help23
When this was last updatedMon Aug 03 2020 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number212-355-1415

Zara Help Pages: What to Know

This is the Zara help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Zara's best customer help page or faq or forum, this is the best entry point according to 11,664 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (212-355-1415) which we show above. Sometimes when you dig through the various help topics and volumes on zara.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Zara agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.

Contacting Zara: General Information

Zara has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Zara using 3 different media: email, phone, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 212-355-1415 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Zara.

Do Zara and GetHuman work together?

GetHuman has no relationship with Zara and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.

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