Zara Help Pages
Zara Customer FAQ, Forum, and Online Help Desk
Zara Help @ zara.comCustomer Help
- It takes an average of 31 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 9am.
- Common topics include Returns, Cancel order, Change order, Track order, Complaint, and more.
But seriously. Call them instead.
Since there is a phone number available, we have to recommend calling Zara and talking to a real human being instead of searching their help site for answers.
Recent Zara help topics searched
I ordered three shirts from Zara for my husband. We received them and one fit and the...
During the checkout process at Zara, I experienced poor customer service. Just while wa...
On Sunday March ** I went to Zara store located *** *th Avenue New York *****...I was b...
To Whom It May Concern:***I am a longtime and loyal customer of Zara. I shop at one of...
My daughter was at ZARA Century City store in Los Angles on Feb ** around *pm. The onli...
My daughter was at ZARA Century City store in Los Angeles on Feb ** around *pm. The onl...
Hello.. my name is Laine Aronesty and after calling numerous times with all the “custom...
Hi, I am a ** year old lady living near Kingstoni England. Your store was closed for a...
I work in retail and in the same mall that Zara is in. So I get that stores have certai...
Good afternoon Zara Team,**I hope you all are having a good day. I’ve been a loyal cust...
I'm from Bosnia and I usually buy in Zara shop in Sarajevo. We have * family members an...
I purchased an item in store * weeks ago. I lost the receipt and I wasn’t happy with th...
Dear Sir,**I purchased three items on the **th of December, these were Christmas gifts...
Yesterday. I went to zara cairo festival city and in tried two coats and after that iwe...
Hello I recently went yesterday to Zara in San Anita mall in California and I had a ter...
Hi,**Order number ************Here is my situation.**I placed order to pick up at store...
Welcome to Zara Chat. How may I help you?**:** AM**there has been no resolution to my o...
Zara Online Help at zara.com - Info & Stats
Help desk addresshttp://www.zara.com/webapp/wcs/stores/servlet/category/us/en/zara-S2011/11113/Contact%2Bus
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help9am
Average turnaround time31
Rank amongst all ways to reach them3
Other means of communicationphone, email, web
Communication customer rating95%
Quality of help rating90%
Votes for online help23
When this was last updatedThu Apr 18 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Best phone number212-355-1415
Zara Help Pages: What to Know
This is the Zara help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Zara's best customer help page or faq or forum, this is the best entry point according to 11,664 GetHuman users in the last 12 months. If you can't call on the phone or don't want to wait on hold right now, using their online help desk is a good way to call, but they also do have a phone number (212-355-1415) which we show above. Sometimes when you dig through the various help topics and volumes on zara.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Zara agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting Zara: General Information
Zara has a page or online help desk for customer service, but you can also call them on the phone. In total, you can communicate with Zara using 3 different media: phone, email, web. And again, if you didn't realize it was an option and you'd rather have a dialog with somebody, you can actually phone them. But check out our information about their phone number 212-355-1415 to get more specifics there, such as the average wait time or to check if a real live human being actually picks up the phone. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Zara.
Do Zara and GetHuman work together?
GetHuman has no relationship with Zara and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.