Zara Customer Service

Contact Zara & solve common issues

Use Zara's Phone Number

Zara's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.

Help specific to your issue

Start typing out your issue or question. We can answer questions or elaborate on existing answers in real time with our database of customer service information about Zara. Below you will also find the phone and non-phone-based contact information we've gathered.

Zara: top questions and answers

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Zara.
There's more!
Click below to show 5 more questions, answers, and complete guides to common Zara customer support problems.

Contacting Zara customer support

Below you can compare and contrast the 3 ways to contact Zara by looking at which ones are the fastest and which ones other customers recommend the most for solving Zara customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Zara across the following channels: Phone, Email, Web.

Phone number / contactWaitVotes
Customer Service
76 mins83
Customer Service
< 38 hrs190
Online Help at
Customer Service
< 2 hrs291

Recent reasons customers contacted Zara:

I went to the store and purchased an item offline. Internet was slow there so when i ma...
Dear Zara team! I would like to contact you regarding the situation with the order that...
Dear team!*I would like to contact you regarding the situation with the order that I ma...
Need copy of receipt for return
Got a product that was defective
Hi my name is Sof*a Gutierrez, **the ** of December I ordered "Velvet shirt dress...
I received an email from customer service informing me of an error with my order and as...
hallo, seit freitag habe ich meine r*ckcode noch nicht bekommen
I haven't got my package because zara sends it without house number*And now I won't hav...
On my recent order, it would not allow my to type the street number, only the street, s...
My package said delivered but it wasn’t delivered at my home
I am trying to make a online return without the receipt. You all did not send a receipt...
The shirt you shipped to me has a securiytag on it
Goods not sent, Refund not issued.

Help me with my issue

Does GetHuman work with Zara?

GetHuman does not work with Zara's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Zara at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Zara's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Zara at a Glance

Zara has no chat option
Zara has 1 customer email
Zara has 1 help forum
Zara has no twitter handle
Zara has no facebook page
Contact information overview

Answered on this page:

How long does it take to process a return at Zara?
Can I return a Zara item without the original packaging?
How Do I Get a Refund for a Gift Card from Zara?
Can I return an item at a Zara store if I purchased it online?
Solutions to common issues

Contacting Other Companies

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