Zara Customer Service

Phone Number & Contact Info

Zara's Best Phone Number

Calls Customer Service·Most popular Zara number

How do I talk to a live human at Zara?

A:Call and wait. This is only for New York and Puerto Rico

Does Zara offer 24 hour customer service?

A:Not at this number; hours here are Mon-Fri 9am-6pm EST. The least busy day is Friday, and the most busy day is Monday.

How long will I wait on hold?

A:The average hold time is 89 minutes. The longest hold times are on Tuesday, and the shortest are on Friday. How is this calculated?

How do I get through the phone menu to a live person?

GetHuman researchers routinely call this Zara phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest: Call and wait. This is only for New York and Puerto Rico

What are the hours and when should I call?

Zara operates the call center for this 212-355-1415 phone number Mon-Fri 9am-6pm ET. The short answer is that you should call on a Friday. This observation and the following section are based on analysis of a sample set of 1,944 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Zara phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Zara staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.

The least busy time to call

The least busy day to call Zara is Friday. The most busy day to call is Monday. Again, this is based on a sample of 1,944 calls made with our AI-powered, web-based phone in the last 90 days.

The shortest wait on hold

We measured the shortest hold times to be on Friday. The longest wait in the queue on average occurs on Tuesday.

The best time to call Zara

In summation, the best day to call Zara is Friday. In this case, it's a no-brainer. Friday is not only the least busy day for calling this Zara number, but it is also the day with the shortest hold times.

Why Customers Call Zara

If you have time to do a bit of reading before you call Zara, we recommend you read over some of our problem-specific articles.

Are Zara gift cards refundable?

No, Zara gift cards are not refundable. Once purchased, these gift cards cannot be returned or exchanged for cash or other forms of payment. Additionally, if the gift card is lost or stolen, Zara is not responsible for replacing it. It is recommended to treat the gift card as cash and keep it in a safe place. However, Zara gift cards can be used to purchase any merchandise available at Zara stores or online, providing flexibility and convenience for recipients to choose their desired items.

What is the warranty period for Zara products?

Zara offers a warranty on its products for a period of 30 days from the date of purchase. During this time, customers can report any manufacturing defects or faults to the nearest Zara store or contact their customer service. The warranty covers repairs or replacements, depending on the nature of the issue, at no additional cost to the customer. It is important to note that the warranty does not cover normal wear and tear, damage caused by improper use or care, or alterations made to the product by the customer. To take advantage of the warranty, customers should retain their original receipt or proof of purchase. Zara strives to provide high-quality products, and the warranty ensures customer satisfaction and confidence in their purchases.

Does Zara offer international shipping?

Yes, Zara does offer international shipping. Customers can enjoy the convenience of shopping from anywhere in the world and have their purchases delivered to their desired destination. Zara has a robust global shipping network that ensures efficient and reliable delivery. Shipping options and costs may vary depending on the destination country, so it is advisable to check the specific terms and conditions on the Zara website. With international shipping, Zara enables customers to access their trendy and fashionable products regardless of their geographical location, allowing them to stay in style no matter where they are.

Top Zara customer service problems

Click the link above to get answers to just about any Zara customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.

More Zara Customer Service Contacts

There are of course other ways to contact Zara customer service besides the phone. Below we list the best ones, by medium.

Zara Customer Email Addresses

Corresponding with a customer service department by email may not be your first choice, especially if your issue is urgent or time-sensitive. But email is a nearly ubiquitous form of communication, and Zara will reply our your email.

Zara Customer Help Desk / Web Support

zara.com - Customer Service
Customer service online support
As a last, sometimes only, resort- Zara customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.

Conclusion and closing notes

This is Zara's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Zara agent. This phone number is Zara's best phone number because 11,664 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 212-355-1415 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. Rather than trying to call Zara first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or email or web. In total, Zara has 1 phone number. It's not always clear what is the best way to talk to Zara representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

GetHuman does not provide call center services or customer support operations for Zara. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Zara. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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