Xbox Help Pages
Xbox Customer FAQ, Forum, and Online Help Desk
Xbox Help @ support.xbox.comCustomer Help
- It takes an average of 100 hours to fix issues starting at their website.
- This link goes to the Customer Service section of their help site.
- The most trafficked time of day is around 3:30pm.
- Common topics include Report an Issue, Refunds, Recover Account, Streaming or Download Trouble, Cancel Account, and more.
Help for your specific problem
Start typing out the reason you want to get in touch with Xbox. In effort to save you time pouring over the various articles on their website, we can supply answers and step-by-step guides in moments. We recommend you start here, and follow instructions specific to your issue.
Recent Xbox help topics searched
I can't play the games I've bought on my account. It says "the person who bought this n...
Account locked me out
You are talking money from my account &I want a refund now
I was wrongfully banned for no reason twice please unban me today
I need help*With my Xbox game pass ultimate
I got banned and Xbox for no reason...Idk the reason and it just happend randomly. I wa...
Someone has charged transactions to my account that are not me. I need help with this...
Need help I remedee a Xbox game pass but can't access the code
Can’t renew Xbox live and and nothing loads
My child's xbox account was permanently suspended yesterday and neither he nor I know w...
I wanted to know if I can get a refill of home Xbox switches
My account email has been canceled and I can’t sign in to my live account. Need to chan...
Trying to set up my home Xbox and it says too many people are using this as their home...
I’ve been trying to contact Microsoft for the last couple of days. But unfortunately as...
When I try and buy something from the shop it comes up with password I forgotten the pa...
I bought an Xbox gift card it will not activate so either I want my money back or get i...
Ho cancellato il mio account xbox per sbaglio e voglio recuperarlo. l'email dell'accoun...
Xbox Online Help at support.xbox.com - Info & Stats
Help desk addresshttp://support.xbox.com/en-US/contact-us
Department you interact withCustomer Service
Help desk hours24 hours, 7 days
What is the busiest time for help3:30pm
Average turnaround time100
Rank amongst all ways to reach them3
Other means of communicationphone, chat, web, twitter
Communication customer rating87%
Quality of help rating50%
Votes for online help5,887
When this was last updatedSat Mar 16 2024 08:00:00 GMT+0000 (Coordinated Universal Time)
Xbox Help Pages: What to Know
This is the Xbox help page where most customers begin when they have a customer service problem, plus information about what the turnaround time is for helpful responses and how to find assistance for your specific problem. If you are looking for Xbox's best customer help page or faq or forum, this is the best entry point according to 331,566 GetHuman users in the last 12 months. Sometimes when you dig through the various help topics and volumes on support.xbox.com, you end up needing to go back and forth with somebody in their customer service department, in which case they may switch to email as the medium for communication. In the event that your search here on their help pages turns into an email conversation, you can expect the turnaround for fixing the issue to be a bit on the slower side. You may go several hours or a day without getting a reply from Xbox agents. But on the bright side that back and forth can turn out to be less time overall, than, say, getting on the phone with a customer service representative.
Contacting Xbox: General Information
Xbox does fortunately have a page or online help desk for customer service, even though you cannot call them on the phone. In total, you can communicate with Xbox using 4 different media: phone, chat, web, twitter. If you see any errors in this information, be sure to let GetHuman know. We try to gather and share the best information we can from the millions of customers that visit every month and tell us about their experiences with companies like Xbox.
Do Xbox and GetHuman work together?
GetHuman has no relationship with Xbox and does not operate its help desk or customer support operations. GetHuman is a place for customers to share helpful links and ideas that help solve customer service problems for all of us. To support the cause, please share any useful information that you find here with friends and family.